- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 页:1
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Open to candidates who have completed any graduate degree.
- 恢复
- 需要申请
你的工作地点
职位描述
Company Overview
Urban Company is a technology-driven platform connecting customers with home service providers for a variety of services including beauty treatments, haircuts, massages, cleaning, plumbing, carpentry, appliance repair, and painting. The company focuses on delivering reliable, high-quality, standardized services by equipping its vetted service partners with technology, training, product tools, financing, insurance, and branding support to help them succeed.
Role Responsibilities
- Serve as the main contact for escalated customer issues received via social media platforms.
- Take full responsibility for handling escalated cases, conducting thorough investigations, ensuring resolution, and closing cases.
- Collaborate with various internal departments to address complex customer problems promptly and within set service level agreements (SLAs).
- Proactively engage with dissatisfied customers to convert negative experiences into positive ones.
- Recognize repetitive issues and communicate findings to relevant teams to enhance processes, products, and customer experience.
- Maintain precise and comprehensive records of all customer interactions and solutions within the customer relationship management (CRM) system.
- Keep abreast of trends, guidelines, and best practices related to social media platforms to elevate the quality of responses.
Eligibility
Applicants must hold at least a graduate degree.