Executive Assistant to SVP, Value Enablement & Optimization

About Mastercard

Mastercard operates globally across more than 200 countries and territories, driving economic empowerment and providing diverse digital payment solutions that are secure, easy, intelligent, and accessible. The company's innovative technologies and partnerships help businesses, governments, and individuals unlock their greatest potential.

Role Summary

The Executive Assistant (EA) supporting the Senior Vice President (SVP) of Value Enablement & Optimization plays a pivotal role as a strategic partner who enhances the effectiveness of a complex, global, high-growth division. This role transcends traditional administrative duties to coordinate executive priorities, operational rhythms, and stakeholder interactions among Services, Core, and CNPF business units.

Key Responsibilities

• Manage the executive's calendar comprehensively, prioritizing alignment with strategic goals and maximizing valuable time.
• Anticipate scheduling conflicts and shifting priorities involving global stakeholders proactively.
• Lead the organization of regular operational meetings including daily and weekly staff reviews and one-on-ones to maintain rhythm.
• Oversee coordination for executive leadership team (ELT), steering committee, and other cross-functional leadership meetings, ensuring agenda clarity, preparation materials, and follow-up action tracking.
• Create and refine executive communications such as emails, leadership briefings, talking points, and presentations to maintain coherent messaging.
• Act as the main liaison between the SVP and internal and external stakeholders, fostering strong relationships across departments like Product, Pricing, Customer Success, Strategy, and regional teams within a matrix organization.
• Support coordination of key programs and initiatives with light oversight on milestones, dependencies, and deliverables.
• Manage complex travel logistics for international engagements aligning with executive priorities.

Candidate Profile

• Exemplifies executive presence with sound judgment, discretion, and business acumen.
• Demonstrates superior organizational abilities and excels in prioritizing tasks in dynamic, ambiguous settings.
• Has excellent communication skills, capable of delivering clear and executive-ready messages.
• Possesses agility in managing stakeholder relationships and influencing across various levels and functions.
• Shows a proactive approach by anticipating needs and resolving challenges preemptively.
• Has proven experience supporting senior executives at SVP or EVP levels within global and matrixed environments, preferably with exposure to strategy, operations, or program-driven contexts.

Success Metrics

• Executive time is effectively optimized to focus on strategic priorities.
• Leadership forums are efficiently managed with purposeful outcomes and trust.
• Communications are consistently clear, articulate, and of high quality.
• The SVP is thoroughly prepared, well-connected, and operating at peak effectiveness.
• The EA functions as a highly reliable and trusted partner to the executive office.

Corporate Security Commitment

• Adhere strictly to Mastercard’s security policies and procedures.
• Maintain confidentiality and integrity of accessed information.
• Report any suspected information security breaches promptly.
• Comply with mandatory security training requirements as stipulated by Mastercard.