Executive, Operations & Sales Support

About Us

Capio International Pte Ltd, a fully owned subsidiary of LGA International, specializes in IT hardware solutions enhancing LGA’s ecosystem. Established through the acquisition of Capio Technologies in 2024, which had been an IT partner for SMEs since 2013, Capio now serves as an authorized reseller for top international brands. This partnership enriches LGA’s service offering by combining infrastructure, connectivity, and hardware to meet the evolving demands of regional businesses. Our dedication to quality has earned us various industry recognitions.

Role Overview

Join us as an Executive in Operations & Sales Support, a pivotal role in driving the growth of an emerging IT hardware enterprise. This position involves diverse responsibilities, including developing sales materials, monitoring performance, fostering cross-departmental collaboration, and managing procurement and logistics to support sales success. Ideal candidates thrive in fast-paced environments, excel at organization, and seek broad exposure to enterprise IT hardware.

Responsibilities

• Serve as essential support for the sales team, providing responsive customer service and efficient daily operations.
• Assist in the creation of quotations and participate in marketing initiatives.
• Deliver prompt and courteous responses to customer inquiries, ensuring excellent experiences.
• Maintain an accurate and up-to-date CRM system for comprehensive sales oversight.
• Lead procurement activities by negotiating favorable prices and maintaining robust relationships with distributors, vendors, and suppliers.
• Manage the complete sales support process, including coordinating logistics effectively.
• Provide continued customer satisfaction through smooth handling of RMAs and warranty services.
• Oversee goods receiving operations to guarantee inventory accuracy and audit readiness.
• Coordinate among departments to ensure seamless operational workflows.
• Offer flexible support to accelerate sales team productivity.
• Analyze and report key sales performance metrics to inform business decisions.

Requirements

• Possess a Bachelor's degree or Diploma in Business Administration or related discipline.
• Preferably have prior experience in IT sales support, purchasing, coordination, or administrative capacities.
• Exhibit strong organizational and multitasking skills.
• Demonstrate keen attention to detail paired with effective problem-solving capabilities.
• Have excellent communication and interpersonal skills.
• Be capable of working autonomously and collaboratively within teams.