Field Engineer (Arabic Speaker)

About the Company

Motorola Solutions is dedicated to building and connecting innovative technologies that enhance safety for people, properties, and communities worldwide. We foster collaboration for safer schools, hospitals, businesses, and nations by leveraging our advanced solutions.

Role Overview

We are looking for a motivated and skilled on-site customer support engineer to join our International Services team. This position plays a vital role in delivering mission-critical operational systems by developing and deploying our products and customer applications, ensuring the highest levels of customer success and system performance.

Job Responsibilities

• Collaborate with cross-functional teams across diverse technology platforms including web, mobile, and middleware to solve complex business and technical problems.
• Deliver exceptional technical and operational support for mission-critical IT and Radio systems within a team, consistently meeting service level objectives and operational KPIs.
• Maintain system stability and availability through effective incident and performance management strategies.
• Work in partnership with Field Service Engineers and Technical Support Operations to ensure compliance with Service Level Agreements.
• Manage resource scheduling to guarantee fulfillment of Maintenance Agreement deliverables.
• Liaise with the Local Service Delivery Manager to align on contract obligations and task assignments.
• Organize regular meetings with customers to review and report on service availability and performance metrics.
• Address customer feedback and inquiries concerning specific projects or the overall project scope.
• Plan and execute technical tasks based on established guidelines and processes.
• Provide direct responses to customer issues or via internal customer-facing interfaces.
• Identify and resolve design-related technical problems through thorough troubleshooting.
• Participate in all scheduled and unscheduled client meetings, delivering reports to Team Lead and SDM.

Key Objective

The main goal of this role is to ensure all contractual service commitments are met with expert technical support throughout the Maintenance Agreement lifecycle.

Qualifications and Requirements

• Degree in Engineering or Sciences, or alternatively at least 4 years of experience in System Management or Field Service specialized in Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
• Must have permanent authorization to work in Saudi Arabia; employer sponsorship is not provided.
• Experience in Network/IT, Broadband PTT, or customer service domains.
• Strong interpersonal and communication abilities.
• Fluency in both written and spoken Arabic and English is required.

Additional Information

• Frequent travel expected between 50% and 75% of the time.
• Relocation assistance is available for domestic moves.
• Position is intended for experienced professionals.
• No referral payment plan is offered.

Equal Opportunity Statement

Motorola Solutions is an Equal Opportunity Employer committed to a diverse workforce and inclusive culture. All qualified applicants will be considered without regard to legally protected characteristics. We encourage applicants who may not meet every preferred skill but have the passion to excel to apply.