General Manager

About the Role

The General Manager at Dreamscape Hospitality oversees the hotel's operational success, focusing on profitability through revenue enhancement, cost control, exceptional guest service, and staff development, while upholding the brand's operational excellence and integrity.

Qualifications

• Minimum of 6 years progressive hotel management or similar experience OR
• Four-year college degree with 4-5 years relevant experience OR
• Two-year college degree with 5-6 years related experience
• Proficient in Windows OS and familiar with spreadsheets and word processing software approved by the company
• Possession of a valid driver’s license in the state of employment

Physical and Mental Demands

• Typically a 50-hour per week commitment, with occasional extended hours as necessary
• Light physical tasks involving occasional handling of objects up to 20 pounds and frequent handling up to 10 pounds
• Effective communication skills for clear information exchange
• Strong decision-making capabilities and ability to quickly evaluate options
• Ability to maintain composure and manage stress under pressure
• Proficient problem-solving abilities to anticipate and resolve issues effectively
• Capability to analyze varied complex information and adapt accordingly
• Financial analysis skills and basic arithmetic proficiency

Key Responsibilities

• Engage with guests and staff courteously while promoting customer service excellence
• Adhere to company attendance policies with schedules as per hotel needs
• Maintain appearance according to brand grooming and dress code standards, including wearing a name tag
• Ensure compliance with operational standards and safety protocols
• Fulfill certification requirements such as Food Handlers, Alcohol Awareness, and CPR/First Aid as applicable
• Work jointly with the Director of Sales on business development activities
• Take part in sales initiatives, including key client meetings and hosting hospitality events
• Regularly inspect hotel departments and implement adjustments via department heads
• Conduct weekly staff meetings and necessary training sessions based on company standards
• Meet financial deadlines and fulfill corporate reporting obligations
• Hold monthly financial assessment meetings with managers and supervisors
• Ensure department budget adherence and accounting procedure compliance
• Provide leadership training and developmental opportunities for management team
• Participate in Manager on Duty scheduling
• Support management trainee growth and service standard training across all departments
• Promote a positive, team-oriented environment with strong guest focus
• Perform regular room inspections with Housekeeping and Engineering managers
• Manage daily invoice processing through accounts payable systems
• Ensure timely and accurate financial reporting compliant with corporate schedules
• Maintain property cleanliness and safety through inspections and preventive maintenance
• Ensure attentive and efficient guest interactions by staff
• Prepare financial forecasts by analyzing historical and projected revenues
• Lead interviews and participate in recruitment for management staff
• Conduct performance reviews and enforce disciplinary procedures per company policies
• Foster open communication and equitable employee treatment

Additional Duties

• Meet clients onsite and assist sales by conducting property tours
• Be present in public areas during busy periods to assist guests
• Maintain hotel safe security and perform monthly audits
• Lead bi-monthly credit meetings and oversee credit policies
• Complete and facilitate corporate training and certification as necessary
• Ensure scheduled property meetings occur as required

Compensation and Terms

The position offers a competitive salary based on experience. This job description may be adjusted by superiors to meet business needs, including changes in duties, responsibilities, and working hours.