Guest Service Agent

About Peppers Clearwater Resort

Situated just seven minutes from Christchurch airport, Peppers Clearwater Resort offers a range of modern and cozy accommodations including hotel rooms and suites with one, two, or three bedrooms. These feature views over Lake Kaikainui's clear waters and the well-maintained Clearwater Golf Club. Guests can also savor upscale dining at Lume Restaurant, which showcases premium regional produce and wines. Leisure options on days off include hiking, cycling, fishing, or exploring the vibrant culture and entertainment of Christchurch city.

Role Overview

As a Guest Service Agent, you will be the welcoming face and warm hospitality that shapes guests' experiences from arrival through departure. You will ensure exceptional service and memorable stays by handling guest interactions with care and professionalism.

Primary Responsibilities

• Deliver outstanding hospitality, making every guest feel valued and special from check-in to check-out.
• Communicate effectively with guests and team members to ensure seamless service coordination.
• Address challenges and resolve guest concerns to create positive outcomes.
• Promote the hotel's facilities and services by thoroughly understanding what is offered.
• Share expert local knowledge and recommend must-see attractions and activities.
• Manage reservations and guest accounts accurately and efficiently.

Qualifications and Skills

• Prior experience in front desk or guest services within the hotel industry is advantageous.
• A creative mindset focused on surpassing guest service standards.
• Ability to work collaboratively with colleagues and independently when required.
• Capability to multitask and perform well under pressure, utilizing strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Flexibility to work various shifts including nights, weekends, overnights, and public holidays.

Benefits Provided by Accor

• ALL Heartist Membership - Access discounts on accommodations and dining globally.
• Family & Friends Discounts - Special offers on lodging, services, and events for loved ones.
• Accor Live Limitless (ALL) Loyalty Program - Opportunity to earn rewards and status on worldwide stays.
• Access to Accor’s advanced training resources such as Accor Academy and Typsy to support career growth.
• Networking opportunities within a global community of over 300,000 hospitality professionals.
• Potential for international career advancement across more than 400 hotels in the Pacific region and over 5,000 hotels in 110 countries.

Company Culture

Accor fosters an inclusive environment that values individual stories and growth. The company encourages personal and professional development to ensure meaningful and purposeful work experiences. Diversity and inclusion are central to their global team-building approach.