Hotel Receptionist

About the Company

Ibis Cambridge Central Station, part of the Accor group, is dedicated to creating unforgettable guest experiences by warmly welcoming visitors from arrival through to departure. The hotel fosters a supportive and engaging environment where passion for hospitality thrives.

Job Responsibilities

• Welcome and greet guests, ensuring high-quality service throughout their stay.
• Register guests and manage payment processing efficiently.
• Maintain and update guest information accurately within the system.
• Handle reservation bookings and confirmations for guests.
• Provide answers to inquiries regarding hotel amenities and local tourist attractions.
• Deliver consistent excellent customer service adhering to quality standards.
• Keep work areas clean and well-organized at all times.
• Address guest complaints and feedback promptly with appropriate solutions.
• Demonstrate strong attention to detail and uphold quality in all tasks.
• Adapt proactively to changes and evolving requirements in the workplace.

Candidate Requirements

• Personable and guest-oriented with a genuine enthusiasm for hospitality.
• Previous hospitality experience is beneficial but not mandatory.
• Ability to work independently and responsibly manage assigned shifts.
• Effective communication skills coupled with a problem-solving approach.
• Capability to remain calm and efficient under pressure.
• Availability to work both weekdays and weekends.
• Fluency in English is essential for clear communication with guests.

Additional Information

• Competitive compensation and comprehensive benefits including pension contributions, extra holidays for service length, employee referral program, and advisory services.
• Flexible working schedules to support work-life balance.
• Access to discounts at Accor hotels globally and complimentary stays within the UK subject to terms and availability.
• Prospects for career advancement and international growth.
• Opportunities for apprenticeships and a unique one-night stay to experience guest perspectives firsthand.
• Work with a welcoming team of 40 professionals dedicated to hospitality excellence.
• Extensive on-the-job training covering front of house duties and safety protocols.
• Commitment to diversity and inclusion, fostering an environment where everyone feels welcomed and valued.
• Strict adherence to data protection laws with transparent handling of personal information throughout the recruitment process.