Human Resource Executive

Position Overview

You will join the HR shared service team to provide operational support focused on the administration of medical, dental, and insurance benefits at Housing & Development Board (HDB). Your role will ensure accurate claims processing, adherence to related policies, and prompt, effective service delivery to staff members.

Key Responsibilities

• Accurately process medical and dental claims including outpatient visits, hospitalisation, and day surgery claims by verifying receipts and supporting documentation according to claim guidelines and ensuring timely settlement of claims.
• Address staff inquiries concerning medical benefits, procedures for claims, and interpretation of policies.
• Engage in the digital transformation project to develop a new electronic personnel file (e-pfile) system. Tasks include designing frameworks for document categorisation, defining access rights, establishing document retention policies, and securing data.
• Assist in personnel file management operations which cover policy development on document retention periods, administration of physical personnel files, management of off-site storage, and coordination of document retrieval services.
• Manage Staff Identity Card (SIC) operations including database management, controlling access permissions, and overseeing card issuance. This responsibility involves driving workflow automation for card and access approvals and collaborating on the integration of facial recognition technology with the office building administration.
• Oversee vendor relations and procurement activities relating to SIC consumables inventory, system maintenance, and contract administration for storage services.

Candidate Requirements

• At least 2 years of relevant work experience in employee benefits administration, claims processing, or development of electronic personnel file systems within the public sector.
• Proficiency in Microsoft Excel for managing claims administration tasks.
• Exceptional attention to detail with strong logical reasoning and analytical capabilities.
• Ability to collaborate effectively with both internal teams and external partners, demonstrating strong teamwork skills.