Internal Brand Coordinator

Company Overview

Antala Ltd. is a prominent technical distributor specializing in adhesives, lubricants, and electronic protection products. With over 25 years of expertise, they provide technical consultation to optimize industrial processes for improved efficiency, reliability, and sustainability.

Position Summary

The Internal Brand Coordinator plays a pivotal role handling customer service, sales support, procurement, inventory planning, and logistics within Antala's brand portfolio. This role acts as a key operational hub connecting customers, suppliers, internal sales, and multiple departments.

Key Responsibilities

• Serve as the primary internal contact for customers, suppliers, sales personnel, and internal teams, managing inquiries and delivering accurate product, pricing, stock, order, and delivery details.
• Manage customer orders from quotations through dispatch and after-sales service, identifying additional sales opportunities proactively.
• Build and maintain trustworthy relationships with customer accounts through transparent and timely communication.
• Handle complaints, returns, delivery issues, and account questions by coordinating timely resolutions.
• Maintain meticulous records of customer interactions, orders, accounts, and quotations aligning with service goals.
• Coordinate brand-wide administrative support beyond single product portfolios, supporting brand managers, sales, technical, warehouse, finance, and operations teams.
• Prepare and update price lists, forecasts, sales reports, and internal documents while providing coverage during peak periods and absences.
• Recommend and contribute to operational improvements focusing on process efficiency, data accuracy, and communication.
• Analyze sales, purchasing, and inventory data to inform demand forecasting and stock replenishment decisions.
• Raise and manage purchase orders within approval limits and supplier agreements, liaising on pricing and delivery schedules.
• Monitor purchase order status, expedite urgent materials, and escalate supply risks proactively.
• Maintain updated supplier, purchasing, and stock records in the ERP system for inventory control and supplier performance review.
• Manage goods-in and goods-out logistics coordination with warehouses, suppliers, carriers, and internal teams, ensuring accurate ERP tracking.
• Verify deliveries including quantities, batch information, and documentation; resolve any discrepancies or damages.
• Coordinate dispatch and carrier pickups; assist with cycle counts, stock inspections, and annual stocktaking procedures.

Candidate Profile

• Experience in customer service, internal sales support, procurement, purchasing, logistics, or supply chain functions, ideally within B2B distribution or manufacturing sectors.
• Proficient in managing sales and purchase orders and related inquiries from initiation to fulfillment.
• Practical knowledge in inventory management, purchasing protocols, goods receipt processes, and supplier coordination.
• Comfortable with Microsoft Excel and Outlook; familiarity with CRM and ERP systems; strong numerical skills for handling pricing, forecasting, and commercial data.
• Highly organized with exceptional attention to detail and the ability to manage multiple competing priorities effectively under pressure.
• Proactive, adaptable, and team-oriented approach demonstrating ownership, professionalism, and focus on accuracy and customer service.
• Minimum educational qualification of GCSE English and Mathematics (grade 4/C or equivalent); further qualifications in business, logistics, supply chain, or CIPS are beneficial but not mandatory.
• Experience in specialty chemicals, industrial distribution, manufacturing, or regulated/batch-controlled products is an advantage.

Benefits

• Company pension scheme.
• Private health insurance.
• Additional benefits to be disclosed during the interview process.