IT Support Engineer

Company Overview

Singleclic Ltd is a regional digital transformation company working across KSA, the UAE, and Egypt. It delivers ERP and CRM implementation, business process automation, and enterprise AI solutions, with experience across platforms such as Odoo, Microsoft Dynamics 365, IBM BAW/ODM, UiPath, and N8N. The company serves clients in construction, real estate, healthcare, banking, telecom, and government, and offers an Arabic-enabled, on-premise low-code platform called Cortex for MENA enterprises. With over 10 years of regional delivery experience, a team of 70+ consultants and engineers, and more than 60 enterprise clients, the business positions itself as a long-term optimization partner.

Role Summary

This full-time IT Support Engineer position is based in Dubai and includes a hybrid arrangement with partial work-from-home flexibility. The role focuses on practical support for hardware, software, networks, and enterprise applications used by internal users and clients. It involves resolving incidents and service requests, tracking system health, managing user access, assisting with ERP/CRM and automation deployments and upgrades, and working closely with vendors and engineering teams to keep critical systems reliable.

What You Will Do

• Deliver first- and second-line support to end users with a strong focus on quick resolution and customer service.
• Support desktops, laptops, mobile devices, printers, and other connected peripherals.
• Assist with Windows, macOS, Microsoft 365, Teams, Outlook, SharePoint, and other business applications.
• Manage user accounts, password resets, MFA setup, and access-related requests.
• Investigate and fix issues related to networks, Wi-Fi, VPN, email, and applications.
• Work in ITSM tools, track tickets, and meet service-level commitments.
• Handle hardware rollout, imaging, software installs, and asset tracking.
• Support meeting rooms, AV equipment, video conferencing, and collaboration systems.
• Assist with employee onboarding and offboarding activities.
• Write and update knowledge base content and user guides.
• Escalate complex cases and contribute to root-cause and problem-management efforts.
• Document solutions, procedures, and recurring fixes to improve support efficiency.
• Help educate users on best practices and maintain security and reliability standards.

Requirements

• A Bachelor’s degree or diploma in IT or a related discipline.
• At least 3 years of experience in IT support.
• Working knowledge of hardware, software, network, cloud, and collaboration platforms.
• Experience with Microsoft 365, Teams, Outlook, SharePoint, and desktop support.
• Ability to troubleshoot connectivity, email, and application issues.
• Familiarity with ITSM ticket handling and SLA-driven support.
• Experience with device deployment, imaging, and asset management.
• Exposure to onboarding/offboarding support and user administration.
• Preferred certifications include Microsoft, ITIL Foundation, CompTIA A+, and Network+.

Additional Information

The position is a full-time role located in Dubai, UAE, with a hybrid work setup that allows partial work from home. The role supports a fast-paced, client-focused environment and is expected to help maintain high availability and reliability across critical systems.

Who Can Apply

Candidates with the required IT support background, relevant education, and hands-on experience in end-user and infrastructure support are suitable for this role.