Lead Associate - Quality

About Myntra

Myntra stands as India's foremost fashion and lifestyle platform, seamlessly combining technology with creativity. As pioneers in fashion e-commerce, the company commits itself to innovation and disrupting norms. Myntra fosters a dynamic and inclusive environment that encourages bold ideas, agile execution, and collaboration, dedicating itself to inspiring vibrant self-expression and expanding fashion possibilities across India. Since its start in 2007 as a customization service, Myntra has evolved into a technology-driven fashion leader, offering challenging yet rewarding opportunities to grow within a meritocratic and curious team culture.

Primary Responsibilities

• Manage the entire quality life cycle within designated partner factories, including sample approvals, overseeing raw material production internally, managing material testing, and permitting cutting operations.
• Serve as the authoritative liaison and decision-maker for the international buyer, implementing their global work guidelines and enforcing strict adherence to international Quality SOPs at every process stage within factories.
• Conduct Pre-Production meetings to synchronize factory processes with brand standards and perform comprehensive In-line and In-process Quality Control audits in cutting, sewing, finishing, and packing sections.
• Lead the Final Random Inspection processes to assure product quality prior to approval for international dispatch.
• Provide leadership, training, and empowerment to factory-appointed Quality Assurance teams, promoting a sustained culture of quality enhancement in line with global brand expectations.
• Drive key performance indicators by reducing Defects per Hundred Units (DHU%), increasing first audit pass rates, decreasing inward rejections, and minimizing global customer returns.
• Prepare detailed weekly and monthly quality performance reports and dashboards to deliver data-driven insights for global management.

Qualifications and Experience

• Educational background of B-Tech or NIFT with more than five years of experience in garment manufacturing and quality assurance roles.
• Excellent communication abilities combined with strong project management skills.
• Demonstrated analytical capability and systematic approach to process management, with proficient knowledge of MS Office tools.
• Prior experience in retail and e-commerce sectors is considered advantageous.