Learner Experience Manager (Australia)

Overview

peopleworth is part of an employer group that partners with forward-thinking organisations. This opening sits within that growing group and is focused on helping learners succeed in a digital education setting.

The role is for a Learner Experience Manager / Student Success Manager who will support participants throughout their learning journey, from initial onboarding through to course completion. The position is centered on keeping learners engaged, removing obstacles early, and working closely with internal teams to help students achieve strong outcomes.

What you'll do

• Serve as the main contact for learners from onboarding until they finish the course.
• Run one-to-one and group support sessions across different time zones.
• Help learners build study plans and stay on track with their progress.
• Spot engagement or learning issues early and provide practical support to resolve them.
• Communicate clearly and promptly through email, chat, and video meetings.
• Work alongside facilitators, mentors, and career coaches to support learner goals.
• Track learner progress and engagement using reporting and monitoring tools.
• Review learner feedback and suggest ways to improve processes.
• Support alumni and help build a connected learner community after course completion.

What we're looking for

• A bachelor's degree or comparable hands-on experience.
• At least 3 years of experience in student support, customer success, or learner engagement in education or training settings.
• Proven ability to connect with different learner groups and communicate well.
• Strong planning, administration, and attention-to-detail skills.
• Experience running online sessions or coaching learners is an advantage.
• Comfort working with digital learning platforms and virtual education environments.
• An empathetic, proactive approach and the ability to handle sensitive information professionally.
• Strong accountability and ownership of learner outcomes.

Benefits

• Work remotely with a flexible setup.
• Join a collaborative, people-focused culture.
• Contribute to meaningful learner outcomes in a growing digital education space.
• Build your career within a purpose-led employer group.

Recruitment process

The hiring process is designed to be fair, transparent, and multi-step so both sides can assess fit.

• Submit an application and answer a few short questions.
• Applications are screened for fit, and suitable candidates move to a longlist.
• Complete a video interview by recording short answers to 3-4 job-related questions.
• Attend one or more live interview rounds if shortlisted.
• Undergo reference and background verification before final selection.
• Receive an offer and contract if successful.
• Complete pre-boarding before formally joining the employing organisation within the employer group.

Working style

This is a fully remote role.

The organisation also places importance on clear communication, respectful interactions, and timely feedback at every stage of recruitment.