Lifeline Shift Supervisor

About Us

At Presbyterian Support Northern, we believe every person should have the chance to actively engage in their community and flourish. Our team, comprising 900 dedicated individuals from Taupo to Whangarei, delivers vital health and social services through flagship programs such as Enliven, Family Works, Lifeline, and Shine. Our work is guided by our purpose to improve clients' lives and underpinned by values including Hope, Trust & Integrity, Compassion, Partnership, and Tangata Whenua.

For over 50 years, Lifeline Aotearoa has provided essential counselling and crisis support to New Zealanders facing distress and emotional hardship, via a 24/7 national helpline and text service. We assist individuals, families, and communities to build wellbeing across the country.

The Opportunity

We invite applications for the position of Shift Supervisor, a part-time role requiring 32 hours per week across a roster that includes evenings and weekends. The role’s main objective is to oversee the smooth, efficient, and secure operation of Lifeline’s 24/7 helpline service during assigned shifts.

The Shift Supervisor will lead and manage both staff and volunteers, ensuring professional, compassionate, and effective support is delivered to all callers. This role suits either an experienced practitioner prepared to advance into leadership or an existing leader.

Key Responsibilities

• Manage and coordinate Lifeline services on shift, maintaining operational excellence and safety.
• Provide leadership, guidance, and mentorship to helpline team members including volunteers.
• Support staff in delivering high-quality, empathetic, and effective crisis intervention.

Required Skills and Qualifications

• A recognised qualification in Social Work, Nursing, or a related health profession with mandatory professional registration.
• Proven experience in helpline, counselling, mental health, or social services settings.
• Demonstrated leadership capability, including providing direction and support to diverse teams.
• Preferably experienced in managing operations within a continuous 24/7 service environment.
• Excellent communication skills, with an ability to stay composed, supportive, and solution-oriented during complex interactions.
• A firm commitment to delivering safe, person-focused support in line with Lifeline’s values.

Workplace Highlights

• Work within an inclusive, diverse workplace committed to dementia-friendly principles and accredited DVFREE practices.
• Join an organisation aligned with Te Uru Tāngata Centre for Workplace Inclusion and a participant in the Pride Pledge.
• Access to free counselling and support through Employee Assistance programs.
• Employee wellbeing resources available for you and your family.
• Discounts on various services and products through the BOOST program.
• Receive a $200 referral bonus for recommending new hires to PSN.
• Formal service recognition starting at 5 years’ tenure.
• KiwiSaver contributions beyond base salary.
• Option to purchase up to 10 additional annual leave days each year.

Additional Information

Please direct inquiries or requests for the Role Profile to Recruitment@psn.org.nz. Visit our careers page for more details about our organisation and additional opportunities. Join us in making a difference—apply today!