Night Manager

About the Role

The Byrne Hotel Group is seeking a proactive and hospitality-oriented Night Manager to supervise the Night Porter team and manage various night-time hotel operations. This vital role includes preparing function and meeting rooms, maintaining cleanliness throughout the hotel, and actively participating in nightly tasks with a hands-on approach.

Key Responsibilities

• Dress professionally and ensure the Night Porter team is in proper uniform.
• Adhere strictly to all hotel policies and procedures.
• Train incoming night porters and assist with updating Standard Operating Procedures as needed.
• Record and communicate any issues encountered during the night shift to the day team.
• Accurately handle departmental and procedural accounting entries.
• Manage correct recording of function bills, wedding rooms, and room charges with accurate details and filing.
• Conduct full Night Audit processes, including system rollover and filing audit reports.
• Coordinate with front office, night teams, and other departments to resolve cross-departmental matters.
• Oversee smooth night shift front desk operations, handling customer service, calls, and late arrivals efficiently.
• Promote positive working relationships while maintaining high service standards.
• Ensure compliance with RSA regulations, including bar closing times and assisting bar staff when necessary.
• Supervise night porter duties, manage rostering and adherence to work hour directives.
• Report any maintenance issues to reception promptly.
• Complete legally required Fire and Safety Walks, reporting concerns to the day team.
• Ensure other night staff finalize their tasks timely and sign out properly.
• Maintain vigilance for security concerns and report suspicious activities immediately.
• Assist with manual work such as cleaning, vacuuming, moving furniture, and setting up meeting/function rooms.
• Answer switchboard calls professionally, addressing guests by name when applicable.
• Document issues from previous shifts or days and communicate recurring problems, guest complaints, and staff queries.
• Monitor late arrivals and new reservations, maintaining front desk standards.
• Collaborate with reception staff to fulfill customer requests promptly.
• Complete any reasonable tasks assigned by management.

Experience and Skills

• Ability to multitask and willingness to assist across all hotel areas as needed.
• Previous experience with hotel front office systems is advantageous.
• Strong communication and interpersonal skills.
• Capability to work both independently and in a team setting.
• Good personal presentation and keen attention to detail.
• Fluency in English, both spoken and written, is required.

About Byrne Hotel Group

The Byrne Hotel Group is a family-owned collection of hotels and guesthouses situated in Galway, Dublin, and the UK, known for outstanding Irish hospitality. Employment with Byrne means becoming part of a dedicated team focused on exceptional guest experiences. The group prioritizes employee training and professional development, encourages career growth opportunities throughout its locations, and fosters a supportive and excellence-driven work culture.