- 经验
- 最长2年
- 薪水
- INR 25,000 – INR 30,000 / month
- 职位空缺
- 1
- 发布
- 4小时前
- 工作模式
- 在办公室
- 学历
- 本科以上学历优先
- 恢复
- 需要申请
你的工作地点
职位描述
About Tenzo
Tenzo, a product of Inorvia Global Tech Pvt. Ltd., is a technology-powered quick-assistance platform delivering dependable household services such as cleaning, kitchen preparation, utensils care, dusting, and general home help. It utilizes a hub-based verified workforce aiming to make daily house help professional, prompt, and trustworthy.
Role Overview
The Operations Executive ensures smooth daily operations at the hub. Responsibilities include verifying workforce attendance, assigning tasks appropriately, monitoring the start and finish of jobs, and reporting daily progress to supervisors or managers. Additionally, the role involves managing invoice generation and ensuring accurate billing and service records.
Key Responsibilities
- Manage day-to-day operational tasks ensuring seamless execution.
- Coordinate workforce deployment to appropriate jobs and maintain attendance records.
- Monitor job initiation, completion, and maintain service quality standards.
- Handle basic customer queries and resolve complaints promptly.
- Ensure compliance with standard operating procedures and service benchmarks.
- Prepare and share daily status reports with the Hub Supervisor or Manager.
- Assist in training and onboarding new workers for efficient workforce management.
Candidate Profile Requirements
- Up to 2 years of experience in operations, logistics, quick commerce, or food delivery sectors.
- Excellent execution skills combined with strong communication abilities.
- Capability to perform under pressure with a proactive startup mindset.
- Basic analytical aptitude and problem-solving skills.
- Preferred education: Bachelor’s degree.
- Owning a bike or vehicle is advantageous.
KPIs To Maintain
- Maintaining high workforce attendance rate.
- Ensuring jobs start on time.
- Maximizing daily job completions.
- Effective complaint resolution rate.
- Minimizing cancellations and no-shows.
Learning and Growth Opportunities
- Gain hands-on experience in hub operations and workforce management.
- Develop problem-solving, communication, and execution skills.
- Career advancement avenues including roles like Hub Supervisor or Operations Head.
- Experience working within a fast-paced, scaling startup environment.
- Opportunity to directly impact customer satisfaction and operational effectiveness.