Partner Operations & Systems Lead

Role Overview

This job opportunity is offered by a partner company seeking a Partner Operations & Systems Lead based in Canada. This leadership role is focused on constructing the operational base essential for scaling high-performance partnership teams efficiently.

Key Responsibilities

• Oversee and enhance the partner technology ecosystem, managing CRM structures, attribution methodologies, partner portals, and operational workflows.
• Design and maintain models for partner attribution, reporting dashboards, and data frameworks that gauge partnership success.
• Guarantee consistent, accurate, and transparent data for partner records, deals, interactions, and other business touchpoints.
• Develop and administer partner onboarding, certification, tiering, and management programs.
• Continuously refine operational playbooks, SOPs, frameworks, and enablement materials to support team scalability.
• Manage deal registration and account ownership workflows to foster alignment across internal teams.
• Create internal automations to remove manual tasks, including reporting workflows, notifications, and system integrations.
• Build minimalistic internal tools, dashboards, and applications leveraging AI-assisted development techniques.
• Serve as the technical lead for partnership tools by overseeing requirements, development, testing, deployment, and ongoing maintenance.
• Establish KPI frameworks and routinely report on partner revenue contributions, pipeline effects, and overall business performance.
• Support strategic decision-making by applying operational data to guide partner segmentation, prioritization, and investment.
• Collaborate cross-functionally with Sales, Revenue Operations, Legal, Finance, and executive leadership to ensure cohesive operations.
• Critically evaluate existing processes and recommend enhancements grounded in data insights.

Candidate Profile and Requirements

• Minimum of seven years experience in partner operations, revenue operations, business operations, or related disciplines.
• Demonstrated history of designing and scaling operational programs beyond routine management.
• Extensive experience managing partner technology stacks, including evaluation, implementation, and optimization.
• Skilled in creating reporting frameworks, dashboards, attribution models, and KPI structures.
• Comfortable and effective participating in high-level executive discussions, strategic planning, and business reviews.
• Practical experience utilizing AI-assisted development tools to create functional solutions.
• Deep knowledge of partner economics, revenue generation, attribution concepts, and performance metrics.
• Ability to lead strategic initiatives while handling execution and operational delivery responsibilities.
• Experience managing teams, cross-departmental relationships, or dispersed stakeholders.
• Excellent written communication skills capable of simplifying complex challenges into clear documentation and frameworks.
• Independent problem solver, able to work in ambiguous scenarios with minimal oversight.
• Familiarity with platforms such as HubSpot, partner management software, attribution systems, and project management tools is advantageous.
• Background in developer tools, software-as-a-service (SaaS), technology platforms, or partner-driven business models preferred.
• Experience in building internal tools, coding scripts, or automating workflows is beneficial.

Employee Benefits

• Fully remote position with flexible work location.
• Opportunity to obtain equity via an employee stock option plan.
• Remote work support including coworking memberships or workspace allowances.
• Technology stipend to customize home office equipment.
• Comprehensive healthcare coverage for employees and their dependents.
• Annual company retreats for collaboration and team building.
• Flexible, asynchronous work culture emphasizing results.
• Allocated budget for professional growth via courses, books, conferences, and learning activities.
• Chance to contribute to impactful systems that support global partner networks.
• Dynamic work environment with international colleagues and diverse viewpoints.

Application Process and Additional Information

This role is facilitated through a platform using AI-powered application screening for objective and efficient candidate evaluation. The hiring company manages all subsequent hiring steps, including interviews and assessments. Candidates’ privacy rights are respected under applicable data protection laws. AI tools assist recruitment teams in reviewing applications but do not replace human judgment.