Process Analyst

About AA Insurance NZ

We are a dedicated team committed to positively impacting New Zealand by supporting our customers, employees, communities, and the environment. Our mission is to earn every New Zealander's trust by safeguarding what they value most.

Role Overview

As a Process Analyst within our Enterprise Change team, you will collaborate closely with the Process Lead to enhance and expand our business process management capabilities at AA Insurance. Your focus will be on business process mapping and governance, ensuring that process documentation is accurate, updated, and meets governance standards.

Key Responsibilities

• Identify the effects of business and technology change initiatives on existing processes.
• Collaborate with project teams, subject matter experts, and stakeholders to document process modifications.
• Update and maintain business process maps and lead workshops and stakeholder conversations related to processes.
• Align process maps with corporate standards, governance needs, and process architecture.
• Oversee content, version control, and quality assurance of the process repository.
• Assist business owners in keeping procedures and related documentation current.
• Manage routine business-as-usual process governance tasks, including reviews and responding to stakeholder requests.
• Promote adherence to organizational policies, risk protocols, and health and safety regulations.

Candidate Profile

• Previous experience in a Process Analyst, Business Analyst, or related role.
• Proficiency in business process mapping and tools like ARIS or equivalents.
• Strong skills in engaging stakeholders, facilitating discussions, and nurturing relationships.
• Exceptional organizational abilities to juggle multiple tasks effectively.
• Attention to detail with a commitment to high-quality documentation.
• Familiarity with project and program delivery frameworks.
• Experience in the insurance sector is advantageous but not mandatory.

Why Join Us

Become part of a cooperative and inclusive work environment that values idea sharing, skill development, and meaningful contributions. We provide flexible working arrangements, continuous growth opportunities, a wellbeing allowance of $250, discounts on insurance products, and access to the Auckland Transport Fareshare program.

How to Apply

If you have a passion for business processes, enjoy collaborating with diverse stakeholders, and want to contribute to shaping organizational process management, we encourage you to apply by submitting your resume.