职位描述

About JustFOIA

JustFOIA, operating under MCCi, provides a specialized records request software solution tailored for government agencies. Since inception, the platform has evolved through client feedback with a core mission to deliver the most powerful yet user-friendly records request software. Together with MCCi, JustFOIA offers a comprehensive suite of solutions focused on enhancing client success and satisfaction.

Role Overview

The Project Coordinator plays a critical role in ensuring high client satisfaction by efficiently managing the implementation of new JustFOIA sites and services. This position involves managing client needs through precise site configuration, thorough training on software use, and oversight of the entire project lifecycle. The role demands strong independence, active listening, excellent communication, analytical thinking, and a drive for excellence.

Key Responsibilities

Analyze and understand the contractual project deliverables.
Gather detailed client requirements to customize their site accordingly.
Plan and oversee project timelines, deliverables, and critical milestones.
Lead comprehensive client training for effective system adoption.
Serve as the main client contact during onboarding.
Work closely with Sales and Client Success teams to provide a unified client experience.
Relay user feedback to product and development teams to improve offerings.
Detect and resolve issues or obstacles throughout the onboarding phase.
Simultaneously manage numerous implementation projects at varying stages, delivering exceptional quality and client satisfaction.
Maintain detailed project documentation to ensure clarity and accountability.

Qualification and Skills

Bachelor's degree in Business Administration, Communications, or a related discipline, or comparable experience.
A minimum of 2 years' experience in client onboarding or project coordination within a SaaS or technology organization.
Proficiency with software and project management tools.
Knowledge of records management workflows, particularly in the government sector.
Exceptional organizational and presentation skills.
Strong verbal and written communication capabilities.
Robust project management skills demonstrating initiative and meticulousness.
Ability to interpret business and technical requirements into practical project plans and statements of work.
Advanced business analysis skills including requirements elicitation and scope management.
Excellent problem-solving and troubleshooting proficiency.
Effective prioritization and time management skills.
Committed to delivering outstanding customer service.

Company Culture and Expectations

Collaborative environment valuing growth and teamwork.
Open-door policy with approachable management and leadership.
Trust-based culture minimizing excessive rules.
Strong embrace of technology in all aspects.
Casual and comfortable dress code focused on productivity.
Emphasis on kindness, empathy, and respect in all interactions.
Active team engagement through virtual collaboration and mutual recognition.
Full inclusion of remote employees in all activities.

JustFOIA is an equal opportunity employer dedicated to fostering diversity and an inclusive workplace.

Project Coordinator