Receptionist

Company Overview

Accor is an international hospitality leader offering a wide array of job opportunities tailored to match individual personalities. The organization is dedicated to supporting continuous growth and learning, ensuring meaningful work experiences that empower employees to explore limitless career paths. Joining Accor presents the chance to shape your professional journey while contributing to the future of hospitality.

Our Commitment

Accor fosters an inclusive work culture dedicated to attracting, hiring, and promoting a diverse workforce.

Job Responsibilities

• Register guests and manage check-in procedures efficiently.
• Handle guest check-outs with professionalism and timeliness.
• Update guest records thoroughly post check-in.
• Manage cashier duties, including foreign exchange transactions and night audit responsibilities, ensuring accurate account settlements upon departure.
• Maintain walk-in and phone reservations, especially when room reservations are closed.
• Provide warm, courteous service and respond swiftly to guest inquiries and requests.
• Address and resolve guest complaints by coordinating with relevant departments for prompt follow-up.
• Issue room key cards and vigilantly manage security controls.
• Deliver messages, mail, and packages to guests.
• Assist in multiple front office functions such as foreign exchange, night auditing, and business center duties as assigned.
• Possess comprehensive knowledge of hotel rates, packages, segments, and applicable discounts.
• Manage safe deposit box operations aligning with organizational policies.
• Report any unusual incidents or issues to management promptly.
• Adhere to hotel accident prevention and safety policies.
• Maintain cleanliness and organization in the front office area.
• Ensure all arrivals and departures receive a welcoming and farewell greeting.
• Review daily logs, verify outstanding tasks, and follow up on pending items.
• Monitor hotel status including occupancy, functions, groups, and VIP arrivals.
• Communicate shift handover information for smooth operational continuity.
• Prepare daily arrivals with room allocations and special guest requests in mind.
• Maintain continuous contact with guests to address any issues or complaints courteously and effectively.
• Regularly update log books and verify operational equipment functionality.
• Exhibit professional appearance and a cheerful disposition at all times.
• Supervise daily front office operations and report regularly to Assistant Front Office Manager or Front Office Manager.
• Understand and apply fire and first aid procedures.
• Manage guest complaints professionally and report significant issues to management.

Candidate Qualifications and Expectations

• Proactively handle challenging situations with sound judgment.
• Demonstrate professionalism, integrity, and transparency in dealings and expected outcomes.
• Acknowledge mistakes openly and contribute to preventing recurrence across the department.
• Conduct business ethically and safeguard confidential information.
• Show reliability and loyalty by fulfilling commitments.
• Work effectively both independently and as part of a team.
• Foster a positive and approachable demeanor.
• Build rapport with colleagues and guests to enhance the working environment.
• Support teammates to strengthen the overall hotel experience for all.
• Commit to high standards of hospitality quality and financial responsibility.
• Abide by the hotel's policies and procedural guidelines.
• Strive to exceed expectations and seek continuous improvement rather than complacency.

Additional Information

The hotel, Rixos Premium Saadiyat Island, provides a luxurious and exclusive resort experience located on Saadiyat Island's pristine beach overlooking the Arabian Gulf. The culture encourages heartfelt hospitality where employees, known as Heartists, engage meaningfully with guests and colleagues in a professional yet enthusiastic atmosphere.

Benefits Included

• Discounted employee benefit card valid for Accor properties worldwide.
• Access to learning programs via Accor's Academies to support talent development.
• Opportunities for career advancement both within the property and globally.
• Participation in Corporate Social Responsibility initiatives such as Planet 21.