Senior E-Commerce Manager

Overview

Catbird, a renowned direct-to-consumer fine jewelry brand, is looking to hire a seasoned Senior E-Commerce Manager who will take full responsibility for the strategy, results, and growth of the online business. This position requires managing the site’s daily operations and setting the digital roadmap collaboratively with the SVP of Digital, while leading cross-departmental efforts to enhance the online customer journey.

This hybrid role requires in-office presence three days per week at Catbird's Brooklyn Navy Yard headquarters.

Key Responsibilities

• Oversee the daily management and strategic oversight of the e-commerce site, focusing on peak performance, seamless user experience, and functionality improvements, including leading the migration from Magento to Shopify.
• Develop, plan, and maintain the comprehensive digital roadmap, managing budgets, prioritizing initiatives, and ensuring successful execution.
• Collaborate with various teams on marketing plans for site content and product launches to offer a unified and engaging online presence.
• Establish and manage e-commerce performance frameworks, working with stakeholders to pinpoint enhancement opportunities and deliver actionable insights tied to broader business goals.
• Work alongside analytics and marketing teams to evaluate conversion funnels, surface user challenges, and champion projects that boost conversion rates, average order value, and customer satisfaction.
• Act as the principal liaison for external technology and agency partners, overseeing project prioritization, sprint planning, user acceptance testing, and deployment activities.
• Maintain productive relationships with third-party vendors, representing Catbird to ensure collaboration efficacy.
• Support the SVP Digital and senior leaders by developing and presenting e-commerce strategies, KPIs, and performance reports, including materials for leadership and board review.
• Mentor and guide junior e-commerce team members to expand team capabilities and support their day-to-day needs.
• Continuously monitor e-commerce, digital, and retail industry trends to introduce innovative tactics and technologies that improve the site experience.
• Establish and nurture strong cross-functional partnerships throughout Catbird to facilitate teamwork and shared objectives.

Qualifications

• Over six years of hands-on experience managing e-commerce strategy, content, and operations in a multi-channel setup, with proven measurable success.
• Demonstrated skills in leading and mentoring team members, capable of managing complex cross-functional projects independently.
• Balanced leadership style that can transition smoothly between strategic oversight and detailed hands-on work.
• Extensive knowledge of e-commerce platforms, content management systems, merchandising solutions, and project management tools; familiarity with order management systems is advantageous.
• Strong expertise in program and project management capable of orchestrating multi-stakeholder initiatives and transforming data analysis into actionable business plans.
• Analytical mindset with capability to identify challenges and drive initiatives from inception through to impact assessment.
• Meticulous attention to detail ensuring accuracy and precision in all work facets.
• Comfortable dealing with uncertainty in dynamic, entrepreneurial environments, demonstrating proactive ownership and decisive action-taking.
• Customer-focused approach, with deep insight into how digital channels influence engagement, conversion, and retention.
• Effective influencer able to gain alignment with senior partners and rally teams to meet organizational objectives.
• Strong accountability and a passion for continuous improvement and measurable business results.
• Experience working with Shopify, A/B testing platforms, Google Analytics 4, Looker, BI tools, and user behavior analytics tools like Fullstory or Amplitude.
• Strategic thinker with creativity, precision, and advanced problem-solving abilities.
• Thrives in fast-paced, entrepreneurial settings.