Senior General / Operations Manager

About ThinkTek LLC

ThinkTek LLC is a rapidly expanding company certified as an SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB). We provide management and technology consulting services tailored to assist the Federal Government in modernizing business and technology functions. Our expertise centers around Program & Project Management, Strategic Planning, and IT Operations.

Position Overview

We are looking for a seasoned Senior General / Operations Manager to deliver strategic oversight and operational leadership supporting a Federal Government client. This role involves steering complex programs, managing diverse teams, executing operational plans, and ensuring program goals are met with excellence and high customer satisfaction.

Key Responsibilities

• Lead definition of program goals, scope, and performance criteria.
• Oversee day-to-day program activities ensuring contract requirements are fulfilled.
• Manage projects to comply with timelines, budgets, and quality standards.
• Execute operational directives and align with strategic priorities.
• Perform detailed requirements and cost-benefit analyses to guide decisions.
• Advise government stakeholders with strategic insights and recommendations.
• Help clients meet program objectives through effective planning and execution.
• Coordinate efforts across multiple projects and teams to meet overarching program goals.
• Ensure all deliverables are accurate, timely, and of high quality.
• Identify and mitigate risks to minimize program disruptions.
• Address operational challenges promptly while prioritizing customer satisfaction.
• Prepare and present program status reports and briefings to senior leadership including USCG Aviation Logistics Center and other government entities.
• Mentor and provide leadership to junior analysts and consultants.
• Promote teamwork, accountability, and ongoing process enhancement.
• Support transformation initiatives and adopt program management best practices and tools.

Qualifications and Experience

• Must be eligible for and maintain an Agency-Specific Public Trust.
• Bachelor’s degree from an accredited institution required.
• At least ten years of relevant professional experience including:
  • Program and project management
  • Talent acquisition processes
  • Meeting facilitation skills
  • Implementation of program management tools
  • Organizational change initiatives
• A minimum of five years supporting Federal Government agencies.
• Demonstrated leadership of cross-functional teams and multitasking with multiple projects.
• Strong analytical, organizational, and resolution capabilities.
• Excellent communication skills, including experience briefing senior government leaders.
• Proven capacity to foster strong client relationships and deliver superior results.

Certification

• Project Management Professional (PMP) certification required.

Compensation and Terms

The expected yearly salary ranges from $110,846 to $135,798. This figure is an estimate and final pay will depend on qualifications, experience, location, internal equity, market standards, and contractual requirements. This role is contingent on contract award.

Additional Information

ThinkTek LLC is an Equal Opportunity Employer committed to nondiscriminatory practices. Benefits for full-time staff include medical, dental, and vision insurance, paid time off, and other leave options.