Spanish Customer Service Representative

About the Role

Join TP to engage in meaningful work while being part of a supportive team. This role is ideal whether you're transitioning fields, have experience as a call center agent, or a background in customer service. You will be assisting online advertisers through multiple communication platforms including phone, chat, email, and scheduled meetings.

Key Responsibilities

• Provide comprehensive customer assistance to online advertisers via various communication channels such as phone, chat, email, and appointment-based calls.
• Support customers with managing advertising campaigns, billing queries, account configuration, addressing technical problems, and analyzing ad performance.
• Resolve client issues by coordinating with both internal departments and external partners.
• Proactively reach out to customers with follow-ups and callbacks offering personalized and solution-driven support.
• Spot opportunities to promote and upsell relevant product features and services.

Candidate Profile

• Fluent Spanish communication skills, both spoken and written.
• Strong command of English language.
• Patient, customer-focused with a friendly demeanor.
• Excellent professional communication and interpersonal skills.
• Prior experience in online advertising or customer service is a beneficial asset.
• Sales aptitude with the ability to upsell features and services effectively.
• High technical aptitude including familiarity with PCs, internet navigation, Microsoft Office, and troubleshooting.

Benefits

• Work from home with some required visits to the office.
• Certified training for product knowledge and communication skills.
• Access to a support system including Subject Matter Experts, Coaches, and Team Leads to facilitate smooth onboarding and growth.
• Specialist training to enhance advancement in online advertising.
• Become part of a diverse, international team with a multicultural work environment.
• Employee engagement events, contests, awards, and activities held regularly throughout the year.
• Performance-based incentive programs providing financial rewards.
• Discount partnerships on services like fitness and fashion exclusive to employees.

Company Overview

TP is a worldwide digital business service provider dedicated to delivering advanced, digitally-driven business solutions helping leading global brands optimize their operations responsibly and sustainably. With a talented workforce of nearly 500,000 people speaking over 300 languages, TP's global reach and local engagements position it as a positive influence on communities, clients, and the environment. TP fosters an inclusive work culture valuing diversity and prohibits discrimination on any protected grounds.