Technical Support Administrator

Role overview

A financial services organisation in Dublin is looking for a Technical Support Administrator to provide first- and second-line support to internal users and international clients. The position focuses on helping maintain a core technology platform used by insurance and related financial services businesses, resolving issues, supporting system improvements, and assisting with upgrades and change rollouts.

Key responsibilities

• Deliver everyday technical and Citrix support to users across local and international teams.
• Track, handle, and close incidents and service requests using the JIRA helpdesk system.
• Regularly check open tickets, take action where needed, and report progress to support service targets.
• Control user access rights and permissions in core business systems.
• Look after the desktop environment and manage device builds, setup, and deployment for end users.
• Prepare and update operating procedures, technical guides, and user/client training resources.
• Assist with internal and external audits, including audits related to information security.
• Run or support training sessions for internal staff and external clients.
• Take part in technology initiatives by collecting requirements, documenting them, testing solutions, and helping deliver changes for new and existing clients.
• Keep building knowledge in systems administration, security, and cloud-based technologies.

Required background and skills

• A degree, or an equivalent level of experience, in computer science, information systems, engineering, or another technical field.
• Good understanding of fundamental networking concepts.
• Practical experience with Windows 11 and Microsoft 365, plus exposure to Intune, Entra, and Azure administration tools.
• Working knowledge of Windows Server and Active Directory.
• Prior experience in a customer-facing IT support or service desk environment.
• Hands-on use of a helpdesk or ticketing platform.

Additional experience valued

• Previous work in financial services, insurance, or reinsurance environments.
• Experience supporting IT projects and system change rollouts.
• Citrix administration experience.
• Familiarity with accounting, financial, insurance, or reinsurance systems.
• JIRA administration experience.
• Awareness of cybersecurity, patching schedules, and vulnerability management.

Personal qualities

• A naturally inquisitive and proactive approach, with a drive to improve processes and working methods.
• Strong analytical and troubleshooting ability.
• Well organised, able to prioritise work, divide tasks into manageable steps, and deliver accurate results on schedule.
• Clear, confident communication skills in both spoken and written formats, with the ability to build good working relationships.
• A customer-first mindset and a strong commitment to service quality.
• Comfort working independently as well as collaboratively within cross-functional teams.

Location and employment

The role is based in Dublin, County Dublin, Ireland, with a hybrid working arrangement. This is a full-time position.

Application note

Interested candidates were asked to submit a CV via LinkedIn or by email. No external application links are included here.