Technical Support Associate - Voice Process

About the Company

Established in 2004, Gratitude India transitioned from a BPO recruitment firm to an ISO 9001:2008 certified technology-driven company. With innovative AI chatbots contributing to 20% of their hires, this organization values efficient, smart, and people-centric recruitment processes.

Job Responsibilities

• Provide technical support specializing in troubleshooting issues across various operating systems including Windows, iOS, Android, and MacOS.
• Diagnose and resolve problems related to client-server interactions, API communications, and web performance challenges.
• Assist users in the installation and deployment of software licenses on multiple platforms such as Microsoft Windows, Apple iOS, Android, and Mac OS.
• Work effectively in shift-based schedules and participate actively in voice-based support processes.

Candidate Requirements

• At least 12 months of practical experience handling technical troubleshooting on Windows, iOS, Android, and Mac OS environments.
• Proficient in resolving issues associated with API requests, client-server communication, and web performance.
• Ability to manage software installations and deployments across diverse platforms confidently.
• Must be willing and available to work in shifts and engage in voice process support roles.
• Qualifications: Any graduate degree.