Veterinary Receptionist

Position Overview

Animal Hospital of Dunedin is looking for a dedicated and empathetic veterinary receptionist to be the initial contact point for our clients and their pets. This vital role demands a balance of meticulous administrative skills along with sincere compassion, especially when dealing with sensitive or emotionally charged interactions.

Key Responsibilities

• Warmly welcome clients and patients, verify and update their medical information, and confirm appointment details using practice management software.
• Manage a multi-line phone system by responding to queries regarding appointments, prescription refills, vaccination records, and hospital information.
• Handle client check-outs by processing payments, posting charges, explaining invoices, and scheduling follow-up visits.
• Communicate medical details, diagnoses, and care instructions clearly and compassionately, including delicate situations like euthanasia and end-of-life planning.
• Maintain accurate electronic medical records and ensure prompt data entry within the veterinary practice information system.
• Coordinate communications between veterinarians, technicians, and support staff, ensuring urgent cases are prioritized and patient flow is efficient.
• Keep the reception area and waiting room clean and organized to foster a welcoming atmosphere.

Candidate Qualifications

• At least one year of experience as a veterinary receptionist is essential.
• Familiarity with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet is preferred.
• Understanding of veterinary terminology, vaccination protocols, and fundamental diagnostic procedures.
• Skilled in scheduling appointments, managing multi-line phones, handling medical records, and performing payment processing.
• Demonstrated customer service expertise, capable of managing high client volumes with professionalism and accuracy.
• Excellent verbal and written communication abilities, including active listening and conflict resolution skills.
• Comfortable interacting with animals of various sizes, breeds, and temperaments, including those who may be fearful or reactive.

Work Schedule and Compensation

• Work hours: Monday, Tuesday, Thursday, and Friday from 8 AM to 6 PM; Wednesday from 8 AM to 8 PM; alternating weekends including Saturdays 8 AM to 2 PM and Sundays 8 AM to 12 PM.
• Salary range: $17.00 to $19.00 per hour based on experience and skills.

Employee Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid time off and 401(k) plan for full-time staff.
• Opportunities for professional development and growth.

About Animal Hospital of Dunedin

Our veterinary practice has grown alongside advancements in veterinary medicine, continuously expanding our dedicated family of doctors, staff, clients, and patients. We pride ourselves on delivering both excellent medical care for pets and attentive client communication, recognizing the importance of at-home care between visits. Joining our team means becoming part of a multi-doctor practice where experience, community commitment, and compassion guide our mission to support local pets and their families.