Customer Care Executive

Job Summary

Diginnovx Solutions Pvt Ltd is seeking a Customer Care Executive to join our team in Bengaluru. This role involves providing exceptional customer service with a focus on online reputation management (ORM) and handling escalations on social media platforms.

Key Responsibilities

• Manage and respond to customer inquiries and complaints via social media channels.
• Handle escalation cases effectively to maintain the company’s positive reputation.

Required Skills and Qualifications

• Proven experience in managing social media escalations and customer service functions.
• Strong verbal and written communication skills in both Hindi and English.

Compensation

The remuneration package ranges from INR 25,000 to INR 30,000 per month.