- خبرة
- أي
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- ستارة
- وضع العمل
- في المكتب
- سيرة ذاتية
- مطلوب للتقديم
المسمى الوظيفي
Job Overview
The Workshop Service Advisor serves as the main liaison for clients seeking vehicle repair and maintenance. This professional ensures high-quality customer service while facilitating effective coordination between customers and the workshop technicians.
Key Responsibilities
- Engaging directly with customers to understand their service needs.
- Organizing and scheduling repair and maintenance tasks with workshop technicians.
- Providing estimates and pricing information for vehicle services.
- Maintaining customer satisfaction throughout the service process.
- Promoting and upselling additional service offerings to clients.
- Performing administrative tasks related to service management.
Required Skills and Qualifications
- Excellent verbal and written communication capabilities.
- Strong customer service orientation and interpersonal skills.
- Effective problem-solving and organizational abilities.
- Capacity to maintain composure and foster customer relationships under stressful situations.
- Familiarity with workshop management software as well as proficiency in Microsoft Office applications.
- Attention to detail and skill in handling multiple priorities efficiently.