Job description

Job Overview

The Workshop Service Advisor serves as the main liaison for clients seeking vehicle repair and maintenance. This professional ensures high-quality customer service while facilitating effective coordination between customers and the workshop technicians.

Key Responsibilities

Engaging directly with customers to understand their service needs.
Organizing and scheduling repair and maintenance tasks with workshop technicians.
Providing estimates and pricing information for vehicle services.
Maintaining customer satisfaction throughout the service process.
Promoting and upselling additional service offerings to clients.
Performing administrative tasks related to service management.

Required Skills and Qualifications

Excellent verbal and written communication capabilities.
Strong customer service orientation and interpersonal skills.
Effective problem-solving and organizational abilities.
Capacity to maintain composure and foster customer relationships under stressful situations.
Familiarity with workshop management software as well as proficiency in Microsoft Office applications.
Attention to detail and skill in handling multiple priorities efficiently.