কাজের বিবরণ

Overview

Join HID Global as a Customer Advocate in Galway, Ireland, supporting customers throughout their purchasing journey within a fast-moving environment. HID Global specializes in trusted identity solutions, including physical access control products integrating advanced readers, credentials, and biometric technologies.

Key Responsibilities

Develop and nurture strong relationships with internal and external customers in your assigned region.
Maintain accurate and up-to-date customer data within Salesforce CRM and ensure Oracle eBS defaults for customer accounts are correctly configured.
Increase your knowledge of HID PACS products through ongoing training.
Address customer inquiries via phone and email using Salesforce case management; escalate unresolved issues to managers or sales teams appropriately.
Resolve order booking issues through collaboration with customers and internal teams; escalate persistent challenges when required.
Coordinate across departments to expedite resolution of orders or customer concerns.
Log all communications thoroughly in the Salesforce CRM system.
Proactively communicate any order changes to customers based on updates from production or fulfillment teams.
Quickly learn complex systems and processes to support order and customer service functions effectively.

Candidate Profile

Driven by customer satisfaction and passionate about delivering an excellent customer experience.
Self-motivated with an ability to work independently while engaging management when necessary.
Experienced multitasker, working to high standards of accuracy and consistently meeting team goals and service level agreements.
Collaborative team player who works well across departments to resolve customer issues.
Strong verbal and written communication skills to interact professionally with customers.
Detail-oriented with a commitment to diligent follow-through to meet customer expectations.

Employee Benefits and Culture

Competitive salary and rewards package.
Comprehensive benefits and vacation offerings supporting a healthy work-life balance.
A diverse, inclusive, and welcoming workplace environment.
Opportunities for significant career growth and development.
Being part of a global leader in physical and digital security solutions, empowering people worldwide.

Additional Information

This position requires legal authorization to live and work in Ireland; no immigration sponsorship or work visa support will be provided.
Remote work is permitted within Ireland only; international relocation or remote arrangements outside the country are not possible.
Applications undergo an AI-assisted resume screening to support recruiters; final hiring decisions are human-based.
HID is committed to equal opportunity and diversity, ensuring a respectful and inclusive workplace for all employees.

Customer Advocate