Customer Advocate

Overview

Join HID Global as a Customer Advocate in Galway, Ireland, supporting customers throughout their purchasing journey within a fast-moving environment. HID Global specializes in trusted identity solutions, including physical access control products integrating advanced readers, credentials, and biometric technologies.

Key Responsibilities

• Develop and nurture strong relationships with internal and external customers in your assigned region.
• Maintain accurate and up-to-date customer data within Salesforce CRM and ensure Oracle eBS defaults for customer accounts are correctly configured.
• Increase your knowledge of HID PACS products through ongoing training.
• Address customer inquiries via phone and email using Salesforce case management; escalate unresolved issues to managers or sales teams appropriately.
• Resolve order booking issues through collaboration with customers and internal teams; escalate persistent challenges when required.
• Coordinate across departments to expedite resolution of orders or customer concerns.
• Log all communications thoroughly in the Salesforce CRM system.
• Proactively communicate any order changes to customers based on updates from production or fulfillment teams.
• Quickly learn complex systems and processes to support order and customer service functions effectively.

Candidate Profile

• Driven by customer satisfaction and passionate about delivering an excellent customer experience.
• Self-motivated with an ability to work independently while engaging management when necessary.
• Experienced multitasker, working to high standards of accuracy and consistently meeting team goals and service level agreements.
• Collaborative team player who works well across departments to resolve customer issues.
• Strong verbal and written communication skills to interact professionally with customers.
• Detail-oriented with a commitment to diligent follow-through to meet customer expectations.

Employee Benefits and Culture

• Competitive salary and rewards package.
• Comprehensive benefits and vacation offerings supporting a healthy work-life balance.
• A diverse, inclusive, and welcoming workplace environment.
• Opportunities for significant career growth and development.
• Being part of a global leader in physical and digital security solutions, empowering people worldwide.

Additional Information

• This position requires legal authorization to live and work in Ireland; no immigration sponsorship or work visa support will be provided.
• Remote work is permitted within Ireland only; international relocation or remote arrangements outside the country are not possible.
• Applications undergo an AI-assisted resume screening to support recruiters; final hiring decisions are human-based.
• HID is committed to equal opportunity and diversity, ensuring a respectful and inclusive workplace for all employees.