Customer Support Executive

Job Overview

Solarrun-Energies Private Limited is seeking a Customer Support Executive to join their team in Chennai, Tamil Nadu. This role involves managing customer inquiries and resolving issues efficiently while maintaining accurate records in the CRM system.

Key Responsibilities

• Respond to customer questions via phone calls, emails, and chat platforms.
• Address and resolve customer concerns promptly and professionally.
• Update and maintain accurate customer data within the CRM software.
• Conduct follow-ups with clients to confirm resolution of their problems.
• Collaborate with internal departments to facilitate quick problem-solving.

Candidate Requirements

• At least one year of experience in customer support roles.
• Familiarity with basic computer operations and proficiency in Microsoft Office.
• Working knowledge of CRM systems is necessary.
• Strong communication abilities coupled with effective problem-solving skills.
• A positive mindset and a dedication to customer satisfaction.

Compensation

The monthly salary ranges between 18000 to 22000 INR.