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Customer Support Executive
Solarrun-Energies Private Limited
Chennai, Tamil Nadu, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 18,000 – INR 22,000 / month
- Openings
- 1
- Posted
- 9 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
Solarrun-Energies Private Limited is seeking a Customer Support Executive to join their team in Chennai, Tamil Nadu. This role involves managing customer inquiries and resolving issues efficiently while maintaining accurate records in the CRM system.
Key Responsibilities
- Respond to customer questions via phone calls, emails, and chat platforms.
- Address and resolve customer concerns promptly and professionally.
- Update and maintain accurate customer data within the CRM software.
- Conduct follow-ups with clients to confirm resolution of their problems.
- Collaborate with internal departments to facilitate quick problem-solving.
Candidate Requirements
- At least one year of experience in customer support roles.
- Familiarity with basic computer operations and proficiency in Microsoft Office.
- Working knowledge of CRM systems is necessary.
- Strong communication abilities coupled with effective problem-solving skills.
- A positive mindset and a dedication to customer satisfaction.
Compensation
The monthly salary ranges between 18000 to 22000 INR.