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Company Overview
Everlast Gyms thrives on passion and ambition, with a team dedicated to fitness and top-notch service. Our staff do more than engage customers; they inspire and uphold high standards in everything we do.
Position Details
This is a part-time position, offering 20 hours per week, based at our gym location in Poole, England.
Benefits
- 20% discount across all facia brands
- Eligibility for the Everlast Gyms Monthly Champions recognition program
- Complimentary gym membership
- Opportunity to conduct personal training sessions outside regular hours
- Chance to lead group training classes with additional training
Key Responsibilities
- Provide an outstanding experience to all prospects, members, and guests, turning every interaction into a sales or retention opportunity.
- Actively drive sales of memberships, renewals, upgrades, and add-ons including food, beverages, retail, and fitness products.
- Convert inquiries into memberships by confidently overcoming objections, applying needs-based selling, and following up effectively.
- Help retain members by fostering strong relationships, identifying those at risk of leaving, and recommending suitable products and services to enhance their experience and outcomes.
- Offer personalized tours tailored to individual goals, promoting relevant facilities and services.
- Consistently meet or surpass both personal and club Key Performance Indicators (KPIs).
- Serve as a club key holder when needed, ensuring smooth opening, closing, and shift coverage operations.
- Learn and proficiently use membership and other operational software with provided training.
- Represent the brand as a trusted ambassador, engaging in initiatives like Fitness Challenges, Class concepts, and Workout Wednesday to boost member participation and engagement.
- Support operational quality by maintaining excellent standards of cleanliness, hygiene, and gym presentation.
- Assist the Head Coach with gym resets and other fitness-related tasks on and off the gym floor as required.
- Stay well-informed about the gym's products and services.
- Address member questions and complaints professionally, escalating to management when necessary.
Qualifications and Personal Attributes
- Outgoing, confident with a positive, proactive attitude.
- Proficient in administrative tasks.
- Driven, ambitious, and eager to develop role-specific skills and competencies.
- Curious and motivated to embrace learning and growth opportunities.
- Willing and able to undertake key holder responsibilities as needed.
- Passionate about fitness, sales, and exemplary customer service.
- Flexible in working shifts to accommodate business needs, including weekends and bank holidays; prepared to take on extra duties to support the team.
- Target-oriented, actively contributing to club sales and member retention.
Additional Information
- Our culture is built on a fearless approach, embracing big potential and unparalleled experience.
- Core principles include thinking without limits, owning your role and results, and staying relevant to our people, partners, and the planet.