Implementation Manager

Job Summary

Join a pioneering team revolutionizing global design experiences. Situated in Austin, Texas, this hybrid position requires commuting to our office once or twice weekly. Our Implementation team is crucial for helping customers fully leverage Canva Enterprise by facilitating streamlined workflows, brand consistency, and secure scalable design processes that empower organizations.

Role Overview

As a foundational member of our Global Implementation team, you will collaborate closely with enterprise and strategic accounts for a 45-day engagement period. Your mission: to oversee smooth, value-focused implementations including product setup and customized training while boosting user adoption and engagement. You will act as a product expert and trusted advisor ensuring customers feel confident to expand their usage of Canva.

Key Responsibilities

• Master Canva’s product within 30 days to become the primary expert for customers.
• Lead complex enterprise onboarding efforts, including configuration tasks such as SSO/SAML integration, SCIM provisioning, and domain verification to maximize platform value.
• Work one-on-one with clients to create tailored launch strategies aligning Canva best practices with their business objectives for a seamless rollout.
• Manage timelines and encourage adoption by understanding client needs and ensuring product usage meets activation goals.
• Collaborate on refining implementation workflows and best practices for enhanced customer success processes.
• Partner with internal teams such as Customer Education and Product to enrich support resources and the user experience based on customer feedback.

Qualifications

• 3-5+ years of SaaS or enterprise software implementation experience with multi-region large clients, focusing on strategic and complex deployments with a consultative approach.
• Proficient or quick at learning enterprise technical configurations including SSO/SAML, SCIM onboarding, domain verification, and admin/API settings.
• Strong project management skills to scope, plan and deliver multi-phase projects involving cross-functional teams and executive stakeholders.
• Client-focused mindset with exceptional relationship-building and communication capabilities.
• Innovative problem-solving prowess with a curiosity to understand the underlying reasons behind customer challenges.
• Confidence engaging senior executives and influencing diverse teams to achieve consensus across organizational levels.
• Excellent autonomy and ability to prioritize and manage multiple projects meticulously.
• Comfortable supporting customers primarily in North America with occasional engagement in EMEA, adept at working across time zones and cultures.

Benefits and Perks

• Stock equity packages aligning your success with company growth.
• Comprehensive health plans supporting personal wellbeing.
• 401(k) retirement plan inclusive of company contributions.
• Inclusive parental leave policies catering to all parents and caregivers.
• Annual allowances supporting wellbeing, social engagement, and office set up.
• Flexible leave policies encouraging recharging and personal support.

Additional Information

Hiring decisions are merit-based following applicable local laws. We embrace diverse skills and backgrounds and encourage applications even if not all qualifications perfectly match the job description. Interviews are conducted virtually, and reasonable accommodations for the interview process are available upon request. Providing your pronouns when applying is welcomed.