Senior Logistics & Operations Associate

Role Overview

This opportunity, offered by a partner company based in the United States, involves managing essential logistics and operational processes within a rapidly expanding consumer goods environment. The role focuses on guaranteeing smooth product movement from distribution hubs to retail partners and customers while enhancing operational efficiency.

Key Responsibilities

• Act as the main liaison for distribution center partners, facilitating outbound logistics and guaranteeing dependable fulfillment across retail channels.
• Oversee order fulfillment performance, pinpoint risks, resolve issues, and refine operational workflows to uphold service excellence.
• Collaborate with finance and operations teams to ensure strict adherence to inventory management, warehouse activities, fulfillment processes, and transportation expenditures.
• Continuously update and enhance standard operating procedures, vendor guidelines, routing plans, and other operational documents.
• Utilize logistics and operations data to identify patterns, assess key performance indicators, and drive continuous improvement efforts.
• Handle retailer chargebacks and claims by analyzing discrepancies, finding root causes, coordinating responses, and applying preventive actions.
• Work on refining third-party logistics warehouse processes to boost efficiency, lower costs, and elevate delivery capabilities.
• Engage in system testing and operational upgrades tied to technology and process developments.
• Keep detailed operational records to support strong partnerships with retailers, vendors, and logistics providers.
• Assist with inbound logistics tasks and participate in wider supply chain projects as required.
• Travel periodically (up to 20%) for inventory audits, team meetings, and special initiatives.

Candidate Profile & Requirements

• Minimum of 4 years of experience in supply chain, logistics, operations, or fulfillment, ideally within the consumer packaged goods sector.
• Experience managing operations in ecommerce and/or physical retail settings.
• Practical knowledge of working with third-party logistics providers, distribution centers, and B2B order fulfillment workflows.
• Strong grasp of inventory control, warehouse management, freight logistics, and retailer-specific fulfillment practices.
• Proficiency with ERP systems, warehouse management software, and advanced Excel use; familiarity with NetSuite is advantageous.
• Analytical capability to examine operational data, identify trends, determine root causes, and deploy effective solutions.
• Excellent organizational skills to juggle multiple tasks independently in a remote work environment.
• Effective communication skills to build and maintain strong relationships with internal teams, retailers, warehouses, and external partners.
• Comfortable adapting to a dynamic, fast-paced environment where priorities shift frequently.
• A proactive ownership attitude with meticulous attention to detail and a commitment to enhancing operational processes.
• Willingness and ability to travel up to 20% for inventory counts, team activities, and operational projects.

Compensation & Benefits

• Competitive base salary ranging from $75,000 to $90,000 annually, based on experience.
• Bonus programs eligible.
• Fully remote working setup.
• Comprehensive healthcare plans offered.
• 401(k) retirement plan with employer match of 5%.
• Four weeks of paid vacation plus up to 20 paid holidays.
• Twelve weeks of fully paid parental leave.
• Paid leave for pet adoption.
• Stipends provided for home office setup and internet.
• Annual allocations for learning and development.
• Enjoy flexible scheduling on Fridays and during summer months.
• Opportunity for growth within an evolving, collaborative operations team.

Additional Information

Applications are managed by the employer's internal team. All applicants undergo an AI-supported screening process focusing on qualifications relevant to the role, yet final hiring choices are made by humans. Applicants' personal data will be processed in compliance with applicable privacy regulations.