Business Process Analyst

Overview

REI Co-op is dedicated to discovering innovative ways to enhance work, aimed at helping people explore and enjoy the outdoors. Joining the co-op means contributing your best efforts while being supported to maintain a balanced life. Employees actively shape the future of outdoor experiences for individuals and the environment.

The Business Process Analyst role specializes in supporting critical business requirements within Merchandising & Co-op Brands. This position is essential to delivering strategic initiatives that adapt to evolving customer demands. By leveraging strong collaboration abilities and merchandising expertise, you will align with Merchandising & Co-op Brands teams, collaborate closely with Information Technology and other branches of REI to design, implement, and maintain new business capabilities.

This role acts as a subject matter expert on merchandising-related processes, tools, and systems, advocating effectively for business users across divisional projects. In addition to coordination efforts with cross-functional teams, the analyst provides input on Change Management and training while embodying REI’s core values and mission.

Responsibilities

• Lead and contribute to business process design workshops, representing business user perspectives and integrating best practices across multiple merchandising functions.
• Collaborate with technology teams to support strategies and initiatives under Merchandising & Co-op Brands.
• Promote adherence to industry best practices, internal company policies, and growth-oriented business strategies.
• Maintain thorough knowledge and documentation of both current and future Merchandising & Co-op Brands processes, capturing gaps, challenges, systems functionality, data flow, and architecture.
• Prepare detailed requirements documents, functional specifications, user stories, business processes, and RFPs relevant to merchandising projects.
• Assist in designing or developing divisional tools, as well as managing systems utilized by Merchandising & Co-op Brands teams.
• Provide support for small to medium-scale projects involving cross-divisional partners, working predominantly with Merchandising and Co-op Brands IT departments.
• Participate actively as the business representative in project meetings including daily stand-ups, sprint retrospectives, and sprint demos, especially within Agile frameworks.
• Help ensure timely achievement of project deadlines, milestones, and release schedules.
• Engage in backlog grooming and prioritization sessions to enable approval from business and development groups.
• Assist in preparing dashboards, reports, presentations, and visuals aimed at informing and influencing merchant and leadership decisions.
• Create test cases, work alongside QA teams, and facilitate User Acceptance Testing with end-users.
• Develop end-user documentation and support training and rollout efforts as directed by management or Change Management leads.

Qualifications

• Bachelor's degree in Business, Merchandising, Product Design, Retail, Supply Chain, Operations, or related discipline.
• Minimum of three years progressive experience in merchandising, product design & development, operations, process optimization, or similar domains within related business units.
• Proficient with advanced Microsoft Office tools (Excel, Visio, Word, PowerPoint, Project, SharePoint) and Jira.
• Strong analytical thinking, business process expertise, communication, and business acumen.
• Proven ability to lead end-user workshops and facilitate effective working sessions.
• Capable of setting effective goals, prioritizing tasks, and planning to deliver quality outcomes.
• Demonstrated project management skills including personal action planning, timeline creation, and timely completion of tasks.

Company Commitment

REI pledges to foster an inclusive, anti-racist, and multicultural environment where diverse skills, perspectives, and experiences drive positive change. The organization emphasizes respect, belonging, and comprehensive benefits supporting the entire life of employees.

Compensation and Benefits

Salary for this role ranges between $85,400 and $136,700 annually, with actual compensation based on individual experience, skills, location, and other relevant factors. REI provides regular employees with generous discounts, health benefits, retirement plans, and paid time off.