Customer Care Agent

Qualifications

• Applicants must demonstrate excellent customer service and support abilities to address inquiries and resolve issues efficiently.
• Strong communication and interpersonal skills are essential for interacting clearly and respectfully with a diverse customer base and colleagues.
• Focus on customer satisfaction, capable of handling feedback, managing service recovery, and upholding company brand standards.
• Basic computer skills and familiarity with customer service platforms or call center applications are useful.
• Previous work experience in customer-facing positions, especially in retail, hospitality, or fast-food environments, is preferred.
• Must be flexible to work shifts including weekends and holidays while maintaining professionalism in a dynamic setting.
• Fluency in English is required; knowledge of Arabic is a plus.
• Candidates must currently reside in Qatar with a valid QID and transferable sponsorship if applicable.

Primary Responsibilities

• Professionally manage incoming customer phone calls in both Arabic and English languages.
• Promptly and accurately answer customer questions, handle complaints, and process feedback.
• Document customer cases thoroughly, track their progress, and ensure timely resolutions.
• Liaise with restaurant locations and relevant departments to address and resolve customer issues.
• Uphold McDonald's Qatar’s customer service quality standards consistently.
• Escalate complex or sensitive matters to the Customer Care Supervisor when necessary.
• Keep precise records and compile routine call and case reports.