- Expérience
- N'importe lequel
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 3 heures
- Mode de travail
- Au bureau
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Job Summary
This role involves handling inbound and outbound communications with Thames Water customers and related third parties to gather and provide process-related information. The position requires managing customer inquiries via calls and emails, providing prompt and professional assistance, and ensuring high-quality interactions.
Key Responsibilities
- Manage incoming and outgoing calls and emails from customers, addressing inquiries effectively.
- Offer support by quickly resolving customer problems with appropriate solutions and guidance.
- Maintain accuracy and ensure the information shared with customers is current and correct.
- Document all customer interactions, including inquiries, complaints, and their resolutions, using designated tools or systems.
- Follow prescribed communication protocols, scripts, and guidelines to maintain interaction consistency and quality.
- Collaborate with colleagues and other departments to escalate complex issues, share knowledge, and support ongoing improvements.
- Achieve or surpass set performance goals related to call and email handling, response timings, customer satisfaction, and other key indicators.