- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2小时前
- 工作模式
- 在办公室
- 恢复
- 需要申请
你的工作地点
职位描述
Job Summary
This role involves handling inbound and outbound communications with Thames Water customers and related third parties to gather and provide process-related information. The position requires managing customer inquiries via calls and emails, providing prompt and professional assistance, and ensuring high-quality interactions.
Key Responsibilities
- Manage incoming and outgoing calls and emails from customers, addressing inquiries effectively.
- Offer support by quickly resolving customer problems with appropriate solutions and guidance.
- Maintain accuracy and ensure the information shared with customers is current and correct.
- Document all customer interactions, including inquiries, complaints, and their resolutions, using designated tools or systems.
- Follow prescribed communication protocols, scripts, and guidelines to maintain interaction consistency and quality.
- Collaborate with colleagues and other departments to escalate complex issues, share knowledge, and support ongoing improvements.
- Achieve or surpass set performance goals related to call and email handling, response timings, customer satisfaction, and other key indicators.