Assistant Spa Manager

About The Wickaninnish Inn

Located on Vancouver Island's breathtaking West Coast, the family-owned Wickaninnish Inn under Relais & Châteaux has been delivering exceptional guest experiences since 1996. Renowned for visionary leadership, a passionate team spirit, and uncompromising service standards, it has earned recognition from Forbes, Michelin, AAA Four Diamond, and Travel & Leisure’s World's Best Hotels.

Role Overview

The Assistant Spa Manager will join the Ancient Cedars Spa team, a sanctuary emphasizing relaxation and well-being with treatments inspired by the local rainforest and coast. The spa team is globally acclaimed for excellence in service, working collaboratively to customize guest experiences in a calming environment.

Key Responsibilities

• Deliver guest services surpassing expectations according to Relais & Châteaux, Forbes, and AAA 4 & 5 Diamond benchmarks.
• Uphold the mission and service philosophies of the Inn and maintain exacting quality standards.
• Lead proactively as part of the spa leadership, assisting the Spa Manager and acting in their absence as a hands-on leader.
• Create a positive and educational atmosphere fostering team growth and development.
• Oversee cleanliness and maintenance of the spa’s workspace, storage, and equipment.
• Serve as the primary point of contact for immediate guest assistance and satisfactorily resolve concerns.
• Support administrative HR duties like scheduling, payroll submission, training, and performance reviews for spa staff including coordinators and practitioners.
• Contribute to strategy implementation aimed at meeting the monthly spa budget.
• Assist with transitioning to new spa software (SpaSoft) and develop corresponding standard operating procedures.
• Manage the retail program by providing training, feedback, and performance evaluations related to sales.
• Perform reception duties and cover treatment sessions when required.
• Execute all required administrative tasks to ensure seamless spa operations.

Candidate Profile

• Committed to continual learning within a team setting and meeting high hospitality standards.
• Excellent interpersonal, communication, organizational, and multi-tasking abilities under pressure.
• Leadership aspirations for managing a world-class spa team.
• Familiarity with financial statements, budgeting, and cost management techniques.
• Experience with spa and property management systems like SpaSoft, Maestro, and proficiency in MS Office and FileMaker Pro is advantageous.
• Accountable for inventory management and budget control.
• Competence in handling inquiries, complaints, and solving problems efficiently.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Previous experience as a massage or spa practitioner is a bonus but not mandatory.
• At least two years' management experience in a luxury full-service facility is required.
• Readiness to commit to this role for a minimum of two years.

Salary and Benefits

The annual salary for this role is $58000. The Inn values reciprocal appreciation in the workplace and offers comprehensive employment benefits alongside a unique career experience.

Additional Information

Applicants should ensure all submitted information is accurate. Due to the high volume of applications, only candidates whose qualifications match the position will receive direct responses.