Associate Business Advisor

About the Role

Joining Capgemini means becoming part of a company dedicated to empowering your career development while collaborating with a global community. As an Associate Business Advisor, you will contribute to helping leading organizations leverage technology to foster a sustainable and inclusive future.

Responsibilities

• Handle customer service operations within BPO, healthcare, claims processing, or collections sectors, drawing on 2 to 4 years of relevant experience.
• Manage complex customer issues and escalations effectively, collaborating with cross-functional teams to ensure resolutions.
• Utilize analytical and problem-solving skills to independently resolve cases and recommend process improvements.
• Maintain clear communication with stakeholders and manage coordination across departments.
• Employ proficiency in MS Office, web tools, email platforms, and data management systems.
• Adapt to a 24x7 operational environment with flexibility.

Candidate Profile

• Strong command of English communication, both written and spoken.
• Demonstrated capability in customer handling and managing escalations tactfully.
• Sharp analytical thinking with an eye for detail and accuracy.
• Effective multitasking and time management skills to work both independently and collaboratively.
• Basic knowledge of healthcare claims and insurance processes is advantageous.

Educational and Work Conditions

• Must be a graduate in any discipline.
• Role involves both office and remote work options, located in Noida and Kolkata.
• Flexible to work in rotational shifts covering 24x7 schedules.

Additional Benefits

• Opportunities for personalized career growth and access to internal openings within the Capgemini group.
• Comprehensive wellness programs including health checks, telemedicine, insurance with additional coverage, eldercare support, and flexible arrangements for new parents.
• Access to an extensive digital learning platform offering over 250,000 courses and certifications.
• Inclusive workplace culture valuing diversity and belonging.
• Engagement in unique recreational activities such as weekly musical performances by the company's band, sports events, yoga challenges, and marathons.
• Work on innovative tech and engineering projects addressing societal and environmental challenges.

About Capgemini

Capgemini is a leading global AI-powered business and technology transformation partner, with nearly 60 years of history and over 420,000 employees across 50+ countries. Delivering end-to-end services in strategy, technology, design, engineering, and operations, the group generated €22.1 billion in revenues in 2024. The company emphasizes responsibility, diversity, and collaboration to drive real-world impact through technology and people.