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About the Role

We are looking for a diligent and proactive Mobility Operations Executive to oversee and enhance day-to-day mobility operations. This position involves close coordination with drivers, customers, and cross-functional teams to ensure seamless transportation services and swift resolution of any issues, thereby maintaining operational effectiveness.

Key Responsibilities

Oversee and manage daily mobility services and operational activities.
Liaise with drivers, fleet partners, and customers to facilitate uninterrupted service delivery.
Monitor trip performance data, vehicle utilization, and related operational parameters.
Address customer queries, complaints, and escalations promptly.
Ensure compliance with operational procedures, company policies, and quality standards.
Maintain detailed operational records and generate daily and weekly performance reports.
Work collaboratively with other departments to enhance service quality and operational efficiency.
Assist in onboarding and training new drivers or mobility partners as required.
Identify operational bottlenecks and propose actionable improvements.
Monitor service levels and implement corrective measures to reduce disruptions.

Required Qualifications and Competencies

A bachelor's degree in any field.
Excellent communication and coordination capabilities.
Strong analytical and problem-solving skills.
Proficiency with MS Excel, Google Sheets, and reporting tools.
Ability to thrive in a dynamic and fast-paced operational environment.
Meticulous attention to detail and strong organizational aptitude.
Prior experience in mobility, transportation, logistics, fleet operations, or customer operations is beneficial.

Preferred Experience

Between 1 to 3 years of relevant experience in mobility operations, fleet management, transportation, logistics, or similar sectors.
Familiarity with operational dashboards and performance indicator tracking is a plus.

Core Competencies

Operational excellence
Customer service focus
Stakeholder relationship management
Data analysis and reporting skills
Effective time management
Teamwork and collaboration

Mobility Operations Executive

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