Mobility Operations Executive

About the Role

We are looking for a diligent and proactive Mobility Operations Executive to oversee and enhance day-to-day mobility operations. This position involves close coordination with drivers, customers, and cross-functional teams to ensure seamless transportation services and swift resolution of any issues, thereby maintaining operational effectiveness.

Key Responsibilities

• Oversee and manage daily mobility services and operational activities.
• Liaise with drivers, fleet partners, and customers to facilitate uninterrupted service delivery.
• Monitor trip performance data, vehicle utilization, and related operational parameters.
• Address customer queries, complaints, and escalations promptly.
• Ensure compliance with operational procedures, company policies, and quality standards.
• Maintain detailed operational records and generate daily and weekly performance reports.
• Work collaboratively with other departments to enhance service quality and operational efficiency.
• Assist in onboarding and training new drivers or mobility partners as required.
• Identify operational bottlenecks and propose actionable improvements.
• Monitor service levels and implement corrective measures to reduce disruptions.

Required Qualifications and Competencies

• A bachelor's degree in any field.
• Excellent communication and coordination capabilities.
• Strong analytical and problem-solving skills.
• Proficiency with MS Excel, Google Sheets, and reporting tools.
• Ability to thrive in a dynamic and fast-paced operational environment.
• Meticulous attention to detail and strong organizational aptitude.
• Prior experience in mobility, transportation, logistics, fleet operations, or customer operations is beneficial.

Preferred Experience

• Between 1 to 3 years of relevant experience in mobility operations, fleet management, transportation, logistics, or similar sectors.
• Familiarity with operational dashboards and performance indicator tracking is a plus.

Core Competencies

• Operational excellence
• Customer service focus
• Stakeholder relationship management
• Data analysis and reporting skills
• Effective time management
• Teamwork and collaboration