Senior Engineer - Managed Protect

Overview

SecurityHQ is a leading global Managed Security Service Provider specializing in immediate threat detection and response. The company excels in crafting, engineering, and managing cybersecurity systems that foster trust, improve security postures, and enhance the return on cybersecurity investments.

Role Summary

The Senior Engineer - Managed Protect will be responsible for overseeing the configuration, operation, and troubleshooting of firewall and network security devices across multiple client environments.

Key Duties and Responsibilities

• Plan, prepare, and execute firewall and network security device changes and incident resolutions as requested by clients, adhering to company protocols.
• Troubleshoot and resolve security-related incidents and device issues, providing Root Cause Analyses in line with the established Incident Management framework.
• Deploy and configure network security solutions tailored to client specifications.
• Effectively manage both internal and client escalations to ensure timely issue resolution.
• Generate and review daily, weekly, and monthly reports based on client demands.
• Participate in the network lifecycle management including upgrades, hardware refreshes, and updates to network architecture.
• Operate within a 24x7 environment fulfilling assigned responsibilities reliably.
• Manage data center and client network security operations involving next-generation firewalls including Palo Alto, Checkpoint, Fortinet, Cisco ASA, and Juniper devices.
• Implement and administer technologies such as IPS/IDS/UTM, Web Application Firewalls (WAF), Data Loss Prevention (DLP), Endpoint Protection, Load Balancers, Cloud Access Security Brokers (CASB), and cloud network infrastructure with troubleshooting support.
• Create, review, and plan documentation, including Requests for Change (RFCs) and Standard Operating Procedures (SOPs).
• Utilize and troubleshoot availability monitoring tools like Nagios, PRTG, SolarWinds, or Algosec.
• Coordinate communication with clients, internal teams, and vendors for change implementations and product support, managing escalations effectively to minimize downtime.

Qualifications and Experience

• Possess 3 to 6 years of relevant experience in network security management.
• Hold a Bachelor of Engineering (B.E.) degree in Computer Science, Information Technology, or MCA or an equivalent university degree.
• Preferably certified in one or more of the following: CheckPoint, Palo Alto, Cisco (ASA, Routing and Switching, Security), Fortinet, or Juniper.