Coordinator, Human Resources

Role overview

The Benefits Delivery Coordinator is a hands-on execution role within PCX, focused on supporting dependable Tier 1 delivery across Time Off, Retirement, and other benefits processes. The position plays a central part in mailbox handling, invoice review, recurring reporting, and data checks that help keep benefits administration accurate and running smoothly.

By taking ownership of repeatable, structured work, this role allows the PCX Analyst to spend more time on complex Tier 1 issues and specialist-level cases. The right candidate will be process-driven, comfortable with systems, and able to work effectively in a fast-paced environment where careful prioritization and consistent follow-through are essential.

Time Off reporting and operational monitoring

This area represents 30% of the role.

• Prepare and verify recurring leave reports such as absence checks, fiscal-period reporting, intermittent leave, LOA benefit reporting, and sweeper reports.
• Monitor inbound file feeds from the leave vendor and work with the PCX Analyst and vendor to resolve employee data mismatches.
• Track leave billing, premium collection, arrears handling, and carrier reporting, ensuring records stay aligned.
• Spot patterns, inconsistencies, or repeated data problems and raise them to the PCX Analyst when needed.
• Follow established SOPs to keep execution consistent and accurate.
• Help refine processes and update documentation as workflows change.

Absence queue and balance inquiries

This area accounts for 20% of the role.

• Handle accrual and leave balance questions for vacation and sick leave coming through the Oracle work queue.
• Check employee records to confirm accrual calculations and current balances.
• Resolve standard questions using approved policies and SOPs.
• Escalate nuanced or policy-dependent issues to the PCX Analyst.

Mailbox triage and intake management

This area accounts for 20% of the role.

• Monitor shared benefits and leave mailboxes on an ongoing basis.
• Direct complex or policy-sensitive cases to the right PCX subject matter expert, including the necessary background and supporting details.
• Ensure incoming requests are acknowledged and tracked in a timely manner.
• Identify repeated inquiry patterns and work with the PCX Analyst and COE on process improvements and efficiency gains.

Vendor invoice processing and reconciliation

This area also accounts for 20% of the role.

• Review, validate, and prepare vendor invoices for submission across Time Off, Retirement, and other benefits vendors.
• Check allocations, validate data, and complete reconciliation steps before approval routing.
• Maintain invoice logs and follow billing timelines and schedules.
• Bring discrepancies or unusual variances to the COE for review.

Retirement operational support

This area accounts for 5% of the role.

• Manage pension ServiceNow inquiry intake and route requests to US-based subject matter experts, escalating incomplete or misrouted items when necessary.

Benefits operational support

This area accounts for 5% of the role.

• Review standard vendor reports and take action to protect data integrity and ensure employees remain properly covered.
• Coordinate resolution of integration file issues with the PCX Analyst and COE as needed.

Qualifications

The role calls for 2–4 years of relevant experience in benefits operations, HR shared services, payroll support, finance operations, or a similar structured delivery environment. Candidates should be comfortable working with reports, validation checks, reconciliations, and invoice processing. Strong accuracy, attention to detail, Excel proficiency, and ease with HRIS and vendor systems are important, along with the ability to juggle multiple priorities and write clear case notes and routing communication.