IT Support Specialist
BCIC Swiss GmBH | Best Connect International Company
Grenzach-Wyhlen, Baden-Württemberg, Germany · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 ore fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates currently residing in Germany who hold a valid work permit and can work onsite in Grenzach-Wyhlen may apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role overview
BCIC Swiss GmbH is hiring an experienced IT Support Specialist for an onsite backfill assignment in Grenzach-Wyhlen, Germany. The role focuses on keeping end-user systems running smoothly, handling technical issues quickly, and supporting reliable day-to-day IT operations with a strong customer-service approach.
The work location is Emil-Barell-Strasse 1, 79639 Grenzach-Wyhlen, Germany. This is a full-time position with an onsite work model. Compensation is stated as negotiable.
Key responsibilities
You will provide Level 1 and Level 2 support to employees on site, manage end-user devices, and resolve a wide range of desktop and workplace technology issues.
Technical support duties
- Set up, configure, and maintain desktops, laptops, printers, and other peripheral equipment.
- Diagnose and resolve issues related to Windows operating systems, Microsoft Office, and Microsoft 365 applications.
- Carry out hardware checks, perform break-fix support, and coordinate replacement of faulty devices or components.
- Handle Active Directory tasks such as user account administration, password resets, and permission changes.
- Support Outlook, Teams, OneDrive, and other Microsoft 365 services.
- Troubleshoot basic connectivity issues across LAN, Wi-Fi, and VPN environments.
- Prepare, image, deploy, and swap end-user devices when needed.
- Support meeting-room AV setups and video-conferencing systems.
Service management and project support
- Record incidents and service requests in the ticketing system and work in line with SLA expectations.
- Maintain accurate IT asset records and supporting documentation.
- Assist with IT rollouts, migrations, and other project-based tasks.
Requirements
- Must currently live in Germany and hold a valid work permit.
- Fluent English and German are both mandatory.
- Prior experience in IT Support, Desktop Support, or Service Desk environments.
- Strong working knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Hands-on experience with Active Directory and ITSM or ticketing platforms.
- Good troubleshooting ability and clear communication skills.
- Ability to work independently in an onsite setting.
- Strong customer focus and a practical problem-solving mindset.
How to apply
Interested candidates should send an English CV with the job title in the subject line and include a WhatsApp number for faster communication.
Important note
Only applicants who are already residing in Germany and have a valid work permit will be considered for this onsite backfill project.
Compensation
The salary is negotiable.