Tenant Services Coordinator

About Monument Realty

Monument Realty, established in 1998, has built a reputation for innovative and strategic approaches within the commercial real estate sector. Our diverse portfolio includes over eight million square feet of Class A office space, 400,000 square feet of retail, 8,000 residential units, and several hotels, all valued collectively above $8 billion. We operate primarily in the Washington, DC market, delivering exceptional financial returns, products, and services for our investment partners and clients.

Role Overview

We seek a detail-focused Tenant Services Coordinator who enjoys assisting tenants and maintaining organized operations in a dynamic environment. This role centers on managing tenant interactions and ensuring superior customer service through efficient handling of property services.

Key Responsibilities

• Act as the main contact person for tenants within assigned properties.
• Coordinate work orders and conduct routine inspections of buildings.
• Process invoicing, including coding and resolving vendor billing issues.
• Generate tenant billbacks and distribute monthly tenant statements.
• Organize tenant events and activities within the buildings.
• Manage certificates of insurance for tenants and vendors.
• Maintain tenant contact databases and regulate access control systems.
• Collaborate with onsite staff and engineers to address tenant concerns.
• Oversee the tenant conference center's usage and promotion.
• Update vendor agreements and perform additional tasks assigned by the Property Manager.

Qualifications and Experience

• Between 1 to 3 years of experience in commercial real estate.
• Possession of an Associate or Bachelor's degree.
• Strong interpersonal and communication skills, including writing.
• Proficiency in Microsoft Office applications.
• Highly organized, self-motivated with a strong commitment to customer satisfaction.

Compensation and Benefits

• Annual salary ranging from $55,000 to $65,000, depending on experience.
• Health insurance benefits available, with specific details provided during recruitment.