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About Monument Realty

Monument Realty, established in 1998, has built a reputation for innovative and strategic approaches within the commercial real estate sector. Our diverse portfolio includes over eight million square feet of Class A office space, 400,000 square feet of retail, 8,000 residential units, and several hotels, all valued collectively above $8 billion. We operate primarily in the Washington, DC market, delivering exceptional financial returns, products, and services for our investment partners and clients.

Role Overview

We seek a detail-focused Tenant Services Coordinator who enjoys assisting tenants and maintaining organized operations in a dynamic environment. This role centers on managing tenant interactions and ensuring superior customer service through efficient handling of property services.

Key Responsibilities

Act as the main contact person for tenants within assigned properties.
Coordinate work orders and conduct routine inspections of buildings.
Process invoicing, including coding and resolving vendor billing issues.
Generate tenant billbacks and distribute monthly tenant statements.
Organize tenant events and activities within the buildings.
Manage certificates of insurance for tenants and vendors.
Maintain tenant contact databases and regulate access control systems.
Collaborate with onsite staff and engineers to address tenant concerns.
Oversee the tenant conference center's usage and promotion.
Update vendor agreements and perform additional tasks assigned by the Property Manager.

Qualifications and Experience

Between 1 to 3 years of experience in commercial real estate.
Possession of an Associate or Bachelor's degree.
Strong interpersonal and communication skills, including writing.
Proficiency in Microsoft Office applications.
Highly organized, self-motivated with a strong commitment to customer satisfaction.

Compensation and Benefits

Annual salary ranging from $55,000 to $65,000, depending on experience.
Health insurance benefits available, with specific details provided during recruitment.

Tenant Services Coordinator