Housekeeping Inspector

About the Role

Kana Hotel Group is focused on being known as one of the most respected hotel operators through consistent service quality and a strong guest experience. The company values a welcoming team culture, excellent hospitality standards, and opportunities for employees to build long-term careers. Many leaders have advanced internally, and team members are expected to bring energy and ideas that help improve both the workplace and service delivery.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k) retirement plan
• Immediate pay / earned wage access
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long-term and short-term disability coverage
• Life insurance

Key Responsibilities

• Coordinate with the Executive Housekeeper to review vacant rooms and expected checkouts or discharges so daily assignments can be organized.
• Support room attendants by helping clean guest rooms when needed.
• Track cleaning materials and linen inventory to make sure supplies are sufficient, and issue equipment and supplies to team members while keeping budget control in mind.
• Keep storage areas clean and make sure housekeeping carts are stocked properly.
• Look into concerns related to housekeeping service or equipment and share findings with the Executive Housekeeper.
• Join required housekeeping team meetings and occasionally lead them.
• Maintain a courteous, professional attitude with coworkers at all times.
• Help prepare for brand audits and follow through on corrective improvements.
• Be available to work different shifts, including nights, weekends, and holidays.
• Update room occupancy records.
• Handle guest complaints about housekeeping service or equipment in a timely manner.
• Inspect rooms, halls, and lobbies for carpet, drape, and furniture stains, damage, or wear.
• Document inspection findings and inform cleaning staff about any problems that need attention.
• Work with other hotel departments when issues require their support.
• Welcome guests in a friendly and warm way.
• Carry out other assigned duties as needed.

Experience and Education

• A high school diploma or GED is preferred.
• At least 2 years of experience across all areas of housekeeping is required.
• Previous supervisory experience is preferred.
• Strong written and verbal communication abilities are required.

Equal Opportunity

Kana Hotel Group provides equal employment opportunities and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law. This applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, pay, and training.