Logistics Manager

About Too Good To Go

Too Good To Go aims to inspire and empower everyone to combat food waste globally. Over one-third of produced food is wasted, contributing to 10% of greenhouse gas emissions. Our platform connects food businesses with consumers to sell surplus food at discounts exceeding 50%. With over 133 million registered users and 261,000 active partners in 20 countries, we've saved more than 517 million meals, preventing over 1.4 million tonnes of CO2 emissions. As a certified B Corp and recognized by Fast Company, TIME, and Apple, our organization is committed to social impact and sustainability.

Role Overview

The Logistics Manager oversees the operational execution, performance, and vendor management of our logistics network within specific markets. Leading a team of Logistics Specialists, you will manage relationships with third-party logistics providers (3PLs) and last-mile carriers, reporting to the Head of European Logistics. This role involves enforcing SLAs, optimizing customer experience, controlling costs, and collaborating cross-functionally to influence strategy.

Key Responsibilities

• Manage and enforce operational standards and SLAs with 3PLs and last-mile delivery partners.
• Serve as the primary escalation point for day-to-day operational challenges with external vendors.
• Drive continual improvements with logistics partners aligning with both internal business needs and external service levels.
• Enhance the customer post-purchase and delivery experience by analyzing relevant metrics and implementing operational improvements.
• Collaborate with Finance to monitor and control supply chain costs within budgetary guidelines.
• Lead and develop a team of Logistics Specialists, ensuring team productivity, engagement, and alignment with operational goals.
• Produce accurate and timely operational reports interpreting fulfillment data to inform leadership and mitigate risks.
• Partner with global and regional leaders to shape logistics strategy and roadmap development.
• Work closely with Commercial, Planning, and Finance departments to align operational objectives.
• Manage projects including onboarding new vendors, implementing new processes, and integrating new logistics tools.

Candidate Profile

Essential Qualifications:

• Proven experience in e-commerce operations, supply chain, or logistics, especially in fast-paced B2C food, grocery, or perishable goods sectors.
• Track record managing 3PLs and last-mile logistics with strong vendor accountability and SLA enforcement.
• Demonstrated leadership skills in managing and coaching logistics or operational teams.
• Excellent communication and stakeholder management abilities, adept at influencing internal and external partners including senior leadership.
• Robust analytical capabilities for diagnosing supply chain issues and implementing immediate solutions.
• Fluency in English and either Dutch or German languages.

Desired Skills:

• Experience managing operations across multiple European markets.
• Hands-on familiarity with ERP, WMS, TMS, and OMS systems and their integration in operational workflows.

Our Values

• Collaborative success through #oneteam spirit.
• Continuous improvement with high standards and simplicity.
• Commitment to building lasting positive impact.
• A culture of care and doing business ethically.

Benefits

• Flexible working arrangements including hybrid options.
• Additional parental leave and extra days off exceeding local legal requirements, with optional unpaid leave.
• Health insurance and pension schemes depending on employment location.
• Extra leave for significant life events.
• Regular social gatherings and well-equipped workspaces with amenities.
• Monthly complimentary Surprise Bag for community engagement.
• Paid volunteer time through our Shareback program.
• Opportunities to engage with diverse employee resource groups promoting inclusion.

Equal Opportunity and Application Process

We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. All employment decisions are based on qualifications and business needs without discrimination. Reasonable accommodations are available during the application process upon request.

The recruitment involves a video interview with Talent Acquisition, followed by conversations with hiring management, a case study, and final interviews with senior logistics leadership. Applicants must submit resume and cover letter in English through the designated platform only.